UiPath Outage History

UiPath experienced a major incident where agent traces were not appearing for some customers in the US region, causing degraded performance for the Agents service. The issue was investigated and resolved through mitigation measures within 29 minutes, with agent performance returning to expected levels.

UiPath experienced a major service outage affecting multiple services across all global regions including Europe, US, Japan, Australia, Canada, Singapore, India, UK, and Switzerland. The incident caused some services to become unavailable for users worldwide. The issue was resolved after 27 minutes of downtime.

UiPath's IXP service experienced a major outage lasting 3.2 hours, preventing some customers from accessing the platform across Europe, India, UK, and Switzerland. The engineering team identified the root cause and deployed a fix to restore service. The incident was resolved and the system returned to normal operation under monitoring.

UiPath's Integration Service connectors for the AI Trust Layer "Bring Your Own" (BYO) feature experienced an outage from February 26, 2026 1:30 PM UTC to February 27, 2026 3:40 PM UTC, caused by the inability to retrieve required connection details at runtime. Customers using BYO LLM configurations for Agents, GenAI Activities, and other agentic products encountered workflow failures due to failed requests to their external models. The issue has been resolved and service is fully restored, though affected workflows may need to be manually re-run.

UiPath's Data Service experienced a 7.5-hour outage across all major regions where the Create VDO Entity preview feature stopped functioning for multiple connectors including SAP C4C, Oracle NetSuite, Zendesk, HubSpot CRM, and others. A recent update caused previously available connections to disappear, preventing users from creating or modifying VDO entities through the affected connectors. The issue was resolved by correcting the update that caused the connection visibility problem, restoring all connections with no data loss.

UiPath's conversational agent service experienced latency and performance degradation across nine regions including Europe, US, Japan, Australia, Canada, Singapore, India, UK, and Switzerland for 2.5 hours. The issue affected customers using conversational agents globally, causing reduced service performance. The problem was identified, a fix was deployed across all regions, and the service was fully restored.

UiPath's Document Understanding service in East US experienced a major outage lasting 2.5 hours, preventing users from classifying and extracting documents. The service was restored after the team confirmed no errors were observed for 30 minutes of monitoring.

UiPath's Document Understanding service in Canada experienced a 2.6-hour outage that prevented users from classifying and extracting documents. The disruption was caused by temporary performance limits in the system. A fix was implemented and the service was restored to full operation.

UiPath's Document Understanding service in Canada experienced a 4.5-hour outage with intermittent 500 errors affecting DU Metering functionality. Users were unable to access DU Metering during the incident. The service was restored and monitored for several hours to ensure stability before the incident was officially resolved.

UiPath's Traces UI in Orchestrator was unavailable across multiple regions for 13.4 hours, preventing users from viewing traces through the normal interface. During the outage, users could access traces through the Agents page as a workaround. The incident was resolved after the root cause was identified and mitigation efforts restored normal service operations.