UiPath Outage History

UiPath experienced a major incident where newly deployed Agents in Canada, Japan, and USA would not start unless a serverless machine template was assigned to the folder. The issue affected agent startup functionality across multiple regions for 8.3 hours. UiPath resolved the problem while providing customers a manual workaround of adding a serverless machine template to the folder during the outage.

UiPath's Agent Builder service experienced a major outage lasting 9.3 hours across multiple regions, preventing some customers from loading the application due to browser caching issues. Customers could work around the problem by disabling browser cache and refreshing the page while UiPath investigated and developed a fix to properly invalidate cache upon deployment. The issue was fully resolved after UiPath implemented and tested their cache invalidation fix.

UiPath's Agent Builder service experienced loading issues for some customers across multiple regions, preventing users from accessing the application. The incident was classified as major and affected the Agent Builder functionality specifically. A temporary workaround was provided requiring users to disable browser cache and refresh the page while the root cause was investigated, with the issue resolved within 5 minutes.

UiPath Cloud Administration experienced a major incident where users were unable to create or edit VPN Gateways for Cloud Robots across multiple regions, though existing VPN Gateways continued to function normally. The service team identified the root cause and deployed mitigation measures to resolve the issue. The incident lasted 8 hours and was fully resolved after a monitoring period to ensure system stability.

UiPath's Integration Service in the Europe region experienced a major outage where new connection creation was failing for 55 minutes. Existing connections and running automations remained unaffected during the incident. The team deployed a fix and monitored the system until full resolution was confirmed.

UiPath's Integration Service experienced a partial outage across multiple regions for 31 minutes, preventing users from viewing existing connections in Orchestrator and creating new connections. The service was restored after a fix was deployed and monitored for stability.

UiPath experienced a 2.8-hour outage affecting coded agents across multiple regions, where agents failed during the "Prepare Python environment" step when Python 3.12 or higher was specified in pyproject.toml files. Users could work around the issue by lowering their Python version requirement to 3.11 or below until UiPath deployed a permanent fix.

UiPath's IXP service in the US region experienced degraded performance for 2.9 hours, causing automations to suffer from increased latency and some requests to return HTTP 503 errors. The engineering team deployed a fix and restored full service after monitoring confirmed the resolution.

UiPath's Customer Portal experienced degraded service for 8.2 hours due to an upstream dependency disruption, affecting customer support infrastructure, case viewing, account data loading, and file downloads while login and non-support features remained functional. The upstream provider identified and deployed a fix, with system recovery progressing gradually until full service restoration was confirmed. All Customer Portal services returned to normal operation after the upstream dependency issue was fully resolved.

UiPath experienced a 17-minute outage affecting the Web Search tool used in RPA workflows and Agents across multiple regions. Users were unable to run RPA workflows or debug Agents that relied on the Web Search functionality, causing automation failures. The issue was identified and resolved, with services returning to normal operation.