Outage in UserTesting

Sessions are stuck in uploading and clip and highlight downloads are not functional

Resolved Minor

December 16, 2020 - Started over 5 years ago
Official incident page

Incident Report

We identified the issue and we expect it should be resolved around 7 am PST

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Latest Updates ( sorted recent to last )

RESOLVED over 5 years ago - at 12/16/2020 03:05PM

This issue has been resolved.

MONITORING over 5 years ago - at 12/16/2020 02:35PM

The issue has been resolved. We're monitoring the situation.

IDENTIFIED over 5 years ago - at 12/16/2020 01:06PM

We identified the issue and we expect it should be resolved around 7 am PST

Latest UserTesting outages

Screen Sharing not working for some participants taking Interaction Tests - 14 days ago

Issues with our Chrome extensions - 14 days ago

Usertesting platform down. - 22 days ago

Issue Identified - about 1 month ago

UserTesting interface running slow - 2 months ago

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