Vonage Outage History

Vonage's Verify V2 service experienced issues that caused delays in email OTP delivery, preventing end-users from completing two-factor authentication verification. The incident lasted approximately 2.6 hours, from 10:33 UTC to 12:05 UTC on April 17th, 2026. Vonage identified and resolved the underlying issue, with early signs of recovery observed before full resolution was confirmed.

Vonage experienced SMS delivery degradation affecting toll-free numbers sending messages to the Verizon network for 4 hours. The company worked with carrier partners to implement a fix and monitored the results before confirming full resolution.

Vonage experienced a 22-minute outage affecting email delivery through their Verify API V2 service due to a third-party provider issue that impacted multiple service providers. The incident occurred from 06:45 to 07:07 UTC on April 17, 2026, preventing some customers from receiving verification emails. Services were fully restored and monitored for stability before the incident was officially resolved.

Vonage experienced SMS delivery degradation specifically affecting the Vodafone network in Romania for 2.5 hours. The company worked with carrier partners to implement a fix and monitored the results before confirming full resolution of the delivery issues.

Vonage experienced SMS delivery degradation to the Bangladesh Banglalink network for 2.8 hours. The company worked with carrier partners to implement a fix and monitored the results before confirming resolution. The incident was classified as minor impact.

Vonage experienced SMS delivery degradation affecting messages sent to Myanmar's Ooredoo network for 3 hours. The company worked with carrier partners to implement a fix and monitored the results before confirming full resolution.

Vonage experienced SMS message delivery degradation specifically affecting the Cosmote network in Greece for 2.9 hours. The service disruption impacted SMS delivery to Cosmote subscribers in Greece. Vonage worked with carrier partners to implement a fix and fully resolved the issue after monitoring the results.

Vonage's Embedded Signup flow experienced disruption for 1.9 hours due to an issue with Meta's platform, preventing customers from completing onboarding processes. Meta's engineering team identified the root cause and deployed a fix to resolve the third-party provider issue. Vonage services were fully restored after monitoring the situation and coordinating with Meta throughout the incident.

Vonage experienced SMS delivery degradation specifically affecting messages sent to Myanmar's Ooredoo network for 2.6 hours. The company worked with carrier partners to implement a fix and monitored the results before confirming full resolution of the delivery issues.

Vonage experienced SMS delivery degradation affecting domestic brands sending messages to Indonesia's Smartfren network for 26.6 hours. The issue impacted SMS delivery reliability for customers targeting Smartfren subscribers in Indonesia. Vonage worked with carrier partners to implement a fix and successfully resolved the incident.