Vonage Outage History

Vonage experienced a service disruption affecting their Verify V2 email verification channel that prevented email-based verification processes from functioning properly. The incident lasted approximately 4 hours from 17:35 UTC to 21:30 UTC on May 8th, 2026. Engineers successfully resolved the issue and fully restored all Vonage services.

Vonage experienced a 37.6-hour SMS service degradation caused by a data center connectivity loss at a third-party provider, affecting SMS API, Messages API, Verify, and Verify V2 SMS channels globally. The incident resulted in delivery failures and delays, with queued messages during the outage being dropped and not processed. The majority of SMS services were restored through traffic rerouting and infrastructure migration to alternative environments, though some customers experienced lingering effects during the recovery period.

Vonage's Verify V2 email channel experienced degradation for approximately 2 hours due to a third-party service outage that affected multiple providers. The incident impacted some customers' ability to use email verification services. The third party identified and resolved the underlying issue, with full service restoration confirmed by 07:00 UTC.

Vonage experienced SMS delivery degradation to Tigo network in Guatemala, causing message delivery issues for users sending SMS to Tigo subscribers. The company worked with carrier partners to implement a fix and monitored the results. The incident was resolved after 1.2 hours of service disruption.

Vonage experienced a 23.7-hour disruption to their number deactivation services caused by a third-party provider interruption that affected multiple providers. The outage impacted some Vonage customers' ability to deactivate phone numbers from April 30 at 2:30 UTC until May 7 at 04:00 UTC. Vonage worked with their third-party provider throughout the incident and services were fully restored on May 7th.

Vonage experienced degraded SMS message delivery to Tigo network in Guatemala for 2.3 hours. The issue affected message delivery performance to Tigo subscribers in the region. Vonage worked with carrier partners to implement a fix and successfully resolved the delivery degradation.

Vonage experienced issues with their Voice API platform in the EU West Region that impacted API calls for 4.3 hours. The incident was classified as minor and engineers worked to resolve the service disruption. The issue has been resolved after the 4+ hour outage period.

Vonage experienced a service issue affecting Voice API calls in the EU West Region for 7.9 hours. The engineering team identified the root cause and observed early signs of recovery before fully resolving the incident. The issue was classified as minor and has been completely resolved.

Vonage's voice platform experienced high request latency affecting the euc1 region from 9:51 UTC to 10:21 UTC on May 4th, 2026. The engineering team identified and resolved the latency issue within 30 minutes, with the incident officially closed after monitoring confirmed the fix was stable.

Vonage experienced SMS delivery degradation to Tigo network in Guatemala for 4.7 hours. The issue affected message delivery performance to Tigo subscribers in the region. Vonage worked with carrier partners to implement a fix and successfully resolved the delivery problems.