Vonage Outage History

Vonage experienced SMS delivery issues to Mexico's Altan Redes network due to a supplier problem, causing delays and failed delivery of inbound and outbound messages. The incident affected SMS services for approximately 2.1 hours before being resolved with a fix implementation and monitoring period.

Vonage experienced SMS delivery degradation specifically affecting messages sent to Globe Telecom customers in the Philippines. The issue impacted SMS delivery reliability to this major Philippine carrier network. The incident was resolved after 1.2 hours through collaboration with carrier partners and implementation of a fix.

A subset of Vonage customers experienced issues viewing usage data through the Reports API for 8.2 hours. The engineering team identified the root cause, applied a fix, and processed the resulting data backlog. All systems returned to normal operation with full data visibility restored.

Vonage experienced SMS delivery degradation for domestic pre-registered brands sending messages to China due to carrier partner issues. The incident affected SMS delivery rates for businesses using pre-registered brand messaging to Chinese recipients. The issue was resolved after 8.9 hours through collaboration with carrier partners and implementation of a fix.

Vonage's Video API experienced connectivity issues in the US-West region from 11:44 to 11:58 UTC on March 19, 2026, preventing some customers from connecting to the platform. The service disruption lasted approximately 14 minutes, with Video API services fully restored and operating normally by the end of the incident period.

Vonage experienced SMS delivery degradation to France Bouygues Telecom numbers, causing missing and delayed messages along with delayed delivery receipts for outbound SMS traffic. The service worked with carrier partners to implement a fix and monitored the results. The incident was resolved after 5.7 hours of service impact.

Vonage experienced SMS delivery degradation to Tigo and Movistar networks in Colombia for 3.6 hours. The company worked with carrier partners to implement a fix and monitored the results before confirming resolution. The incident was classified as minor impact.

Vonage experienced an issue with SMS delivery receipts for short codes sending to multiple networks in Canada, causing missing or delayed delivery confirmations. The problem affected a subset of short codes and lasted approximately 15.7 hours. A fix was implemented and the incident was resolved after monitoring confirmed the solution was effective.

Vonage experienced SMS latency issues affecting 10DLC numbers across multiple networks in the USA and Canada for 17 hours. The incident impacted both inbound and outbound messages as well as delivery receipts. A fix was implemented and monitored before the issue was fully resolved.

Vonage experienced an interruption in Voice Inspector access that lasted from March 16 at 09:55 UTC until March 18 at 12:23 UTC. The service disruption affected users' ability to access the Voice Inspector feature. Vonage fully restored services after monitoring the recovery process.