Vonage Outage History

Vonage experienced SMS delivery degradation specifically affecting messages sent to Peru's Claro network for 4.6 hours. The company worked with carrier partners to implement a fix and monitored the results before confirming full resolution.

Vonage experienced SMS delivery degradation to the Entel PCS network in Chile, causing missing or delayed inbound and outbound messages as well as delivery receipts. The company worked with carrier partners to implement a fix after 5.7 hours, with the incident fully resolved following a monitoring period.

Vonage experienced SMS delivery degradation specifically affecting the Digi Network in Spain for 5.2 hours. The company worked with carrier partners to implement a fix and monitored the results before confirming full resolution. This was classified as a minor service incident impacting SMS delivery to Digi customers in Spain.

Vonage experienced SMS delivery degradation to Japan's Softbank network, specifically affecting domestic registration traffic. The issue lasted 1.5 hours while Vonage worked with carrier partners to implement a fix. The incident was resolved after monitoring confirmed the fix was successful.

Vonage experienced SMS delivery degradation to the Vodafone UK network for 29.8 hours, where concatenated messages were incorrectly delivered as separate parts instead of single long messages. The company worked with carrier partners to implement a fix and monitored the results until the incident was fully resolved.

Vonage experienced SMS delivery degradation specifically affecting messages sent to Globe Telecom customers in the Philippines. The service disruption lasted 3.4 hours and impacted the reliability of SMS delivery to this major Philippine telecommunications provider. Vonage worked with carrier partners to implement a fix and successfully restored normal SMS delivery service.

Vonage experienced SMS delivery degradation specifically affecting messages sent to Pakistan's Ufone network for 12.9 hours. The company worked with carrier partners to identify and implement a fix for the delivery issues. The incident was resolved after monitoring confirmed the fix was successful.

Vonage experienced a service issue with their Email Verification - Verify V2 platform where OTP emails were not delivered on time, preventing end-users from completing their 2FA verification. The incident lasted approximately 1.6 hours from 12:08 UTC to 13:45 UTC on April 2, 2026. The service was restored and Vonage continued monitoring to ensure full recovery.

Vonage experienced SMS delivery degradation specifically affecting traffic to the Orange network in France for 4.4 hours. The issue impacted SMS message delivery to Orange subscribers, causing partial service disruption for users sending messages to that network. Vonage worked with carrier partners to implement a fix and fully resolved the incident after monitoring the results.

Vonage experienced degradation of their Silent Authentication service specifically affecting the Bouygues Telecom network in France. The service disruption lasted 8 minutes while Vonage worked with carrier partners to address the issue. The incident was classified as minor and has been resolved.