Vonage Outage History

Vonage experienced delays in Voice Call Detail Records (CDRs) processing in the EU region for approximately 20 hours. The issue affected customers' ability to receive timely billing and usage records for voice services. Engineers identified and implemented a fix, with the incident fully resolved after monitoring confirmed the solution was working properly.

Vonage experienced SMS delivery degradation specifically affecting messages sent to Nigeria's MTN network for 3.3 hours. The issue impacted SMS delivery reliability for customers sending messages to MTN subscribers in Nigeria. Vonage worked with carrier partners to implement a fix and successfully resolved the delivery problems.

Vonage experienced SMS delivery degradation to Indonesia's XL Network, affecting message delivery performance for users sending SMS to that carrier. The company worked with carrier partners to implement a fix and monitored the results. The incident was resolved after 1.4 hours of service degradation.

Vonage experienced SMS delivery degradation specifically affecting messages sent to the Vivacom network in Bulgaria for 1.7 hours. The company worked with their carrier partner to implement a fix and resolve the delivery issues. The incident was successfully resolved after monitoring confirmed the fix was effective.

Vonage's monitoring system detected a potential service issue with Verify TTS calls and the TTS API that could have affected the Verify API and deprecated TTS API services. The engineering team investigated the issue, which was classified as minor and resolved within 25 minutes.

Vonage experienced SMS delivery issues affecting 10DLC numbers sending messages to Verizon Wireless customers in the USA for 3.5 hours. The problem was caused by an issue with Vonage's upstream suppliers that impacted message delivery to the Verizon network. The incident was resolved after a fix was implemented and monitored by the carrier.

Vonage experienced SMS delivery degradation specifically affecting messages sent to Telefonica Germany customers for 10 hours. The service disruption impacted SMS delivery reliability to this major German carrier network. Vonage worked with carrier partners to implement a fix and successfully resolved the issue after monitoring the results.

Vonage experienced an issue with Video Tools where session data appeared incomplete or missing for approximately 26.5 hours between March 4-5, 2026. The problem affected only Video Tools while all other Vonage services continued operating normally. The issue was resolved after implementing a fix and monitoring period.

Vonage experienced SMS delivery issues affecting Altan Redes Mexico network due to a supplier problem. Both inbound and outbound messages were impacted with delivery delays and failures. The issue was resolved after 1.3 hours with a fix implemented and monitored.

Vonage experienced SMS delivery degradation for domestic traffic to the Taiwan Mobile network for 1.6 hours. The issue affected message delivery performance specifically for customers sending SMS to Taiwan Mobile subscribers. Vonage worked with their carrier partner to implement a fix and successfully resolved the incident.