Vonage Outage History

Vonage experienced SMS delivery degradation affecting domestic brands sending messages to Indonesia's Telkomsel network for 27.4 hours. The company worked with carrier partners to resolve the connectivity issue. A fix was implemented and monitored before the incident was fully resolved.

Vonage experienced SMS delivery degradation to the Odido (T-Mobile) network in the Netherlands for approximately 1.1 hours. The issue affected SMS message delivery to users on that specific carrier network. Vonage worked with carrier partners to implement a fix and successfully resolved the incident.

Vonage experienced a 4.5-hour service issue with their Verify Email platform that caused email verification messages to be delayed, resulting in low conversion rates for customers. The engineering team identified and resolved the underlying issue that was impacting the email delivery system. The incident lasted from March 2nd, 2026 at 15:00 UTC to 19:30 UTC.

Vonage experienced SMS service degradation in the United Kingdom affecting the Lycamobile network, caused by an issue with their suppliers. Both inbound and outbound SMS messages were impacted with delivery delays and non-delivery issues. The incident was resolved after 2.7 hours with a fix implemented and monitored.

Vonage experienced delayed response times with their SMS API in the US region for 37 minutes on February 28, 2026. The issue affected SMS API functionality, causing slower than normal response times for users in the US region. Engineers resolved the problem and fully restored services within the same day.

Vonage experienced SMS delivery issues to and from Altan Redes Mexico due to a supplier problem, causing message delays and delivery failures for customers using this network. The incident affected both inbound and outbound SMS traffic for approximately 4.6 hours. A fix was implemented and the service was fully restored after monitoring confirmed the resolution.

Vonage experienced payment processing issues in their Customer Dashboard that prevented users from adding new payment cards to the system for approximately 24 hours. Existing payment methods including saved cards, PayPal, and bank transfers remained unaffected during the incident. Engineers implemented a fix and fully restored the card addition functionality, with services monitored for stability following the resolution.

Vonage experienced email delivery issues with their Verify V2 API between 19:19 and 19:45 UTC on February 23, 2026, causing verification requests sent via email to potentially expire due to delayed delivery. The incident affected customers using the email channel for two-factor authentication and verification services. All services were fully restored and email delivery returned to normal operation, with the incident officially resolved on February 24, 2026.

Vonage experienced SMS delivery degradation to Tigo network in Paraguay due to a supplier issue. The incident affected SMS message delivery to Tigo customers in Paraguay for approximately 50.8 hours. Vonage worked with carrier partners to implement a fix and successfully resolved the delivery issues.