Outage in WatchGuard

2024-07-06 - GLOBAL - WGC push notifications Issues

Resolved Major
July 06, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing some issues with push notifications not being received. We apologize for the inconvenience and are currently researching the issue. We will post our next update in 30 mins, if not sooner.
Components affected
WatchGuard SAML:::APAC WatchGuard RADIUS:::EMEA WatchGuard SAML:::EMEA WatchGuard Logon Agents:::APAC WatchGuard RDWeb:::APAC WatchGuard API:::EMEA WatchGuard Firebox:::APAC WatchGuard API:::APAC WatchGuard Logon Agents:::AMER WatchGuard Logon Agents:::EMEA WatchGuard RDWeb:::AMER WatchGuard Firebox:::AMER WatchGuard RADIUS:::AMER WatchGuard RADIUS:::APAC WatchGuard RDWeb:::EMEA WatchGuard SAML:::AMER WatchGuard ADFS:::APAC WatchGuard ADFS:::AMER WatchGuard Web UI Login:::AMER WatchGuard Web UI Login:::APAC WatchGuard Web UI Login:::EMEA WatchGuard Firebox:::EMEA WatchGuard ADFS:::EMEA WatchGuard API:::AMER
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/06/2024 09:41AM

We are no longer experiencing issues on WGC logins and push notifications and this incident is now resolved. The services are operating normally at this time.

MONITORING 3 months ago - at 07/06/2024 09:03AM

Our systems show WGC logins and push notifications are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30, if not sooner. Again, we apologize for any impact this may have had on you or your customers.

IDENTIFIED 3 months ago - at 07/06/2024 08:39AM

We are still working hard to resolve this event. Please check back at 30 minutes for updates. Thanks for your patience.

IDENTIFIED 3 months ago - at 07/06/2024 08:12AM

We continue to work on problems with push notifications and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

INVESTIGATING 3 months ago - at 07/06/2024 07:56AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 07/06/2024 07:51AM

We are currently experiencing some issues with push notifications not being received. We apologize for the inconvenience and are currently researching the issue. We will post our next update in 30 mins, if not sooner.

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