2024-09-05 - GLOBAL - Orion Service Down

This incident has been resolved. Orion and the MDR service are operating normally at this time. We apologize for any impact this may have had on you or your customers.

Our systems are showing that Orion and the MDR service are returning to normal operations. We will be monitoring to ensure the system's stability. We'll post our next update in 30 minutes, if not sooner.

Please note that the IP has changed and that, for some customers, the DNS propagation may take longer.
In the meantime, users can add the following to their system's hosts file:

20.82.154.13 orion.cytomicmodel.com

Our team is still working hard to restore normal operations. We apologize for the impact this event has caused. We'll post our next update in 2 hours, if not sooner.

Our team is still working hard to restore normal operations. We apologize for the impact this event has caused. We'll post our next update in 2 hours, if not sooner.

We continue experiencing issues in Orion and MDR services, Our team is working hard to restore normal operations. We apologize for the impact this event has caused. We'll post our next update in 2 hours, if not sooner.

Our team is still working hard to restore normal operations in Orion and the MDR service and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.

The team has identified the issue affecting Orion and the MDR service, users won't be able to access the Orion console. The team is working hard with one of our 3rd party cloud provider to mitigate the issue. We will post our next update in 1h or less.

We are investigating an issue affecting Orion and the MDR service, we are still assessing the impact. We will post our next update in 30m or less.