Outage in Xero

Global: Hubdoc - users may be experiencing slowness and performance issues

Resolved Major

September 04, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware some global customers trying to navigate in Hubdoc are experiencing slowness and performance issues. Our team is investigating this with urgency. Status Last Reviewed: 1:41pm UTC

Components affected

Xero Hubdoc

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/04/2024 03:45PM

Our team has resolved the issue impacting global customers trying to navigate in Hubdoc. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and has restored service.

MONITORING over 1 year ago - at 09/04/2024 03:33PM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 3:33pm UTC

IDENTIFIED over 1 year ago - at 09/04/2024 03:10PM

We are continuing to work on a fix for this issue. We apologise for the inconvenience this is causing.

IDENTIFIED over 1 year ago - at 09/04/2024 02:40PM

We have identified what is impacting some global customers trying to navigate in Hubdoc.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 2:40pm UTC

INVESTIGATING over 1 year ago - at 09/04/2024 02:16PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 09/04/2024 01:41PM

We are aware some global customers trying to navigate in Hubdoc are experiencing slowness and performance issues. Our team is investigating this with urgency.

Status Last Reviewed: 1:41pm UTC

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