Outage in Xero

Global: Hubdoc - Customers may be experiencing errors publishing documents

Resolved Major
September 10, 2024 - Started about 1 year ago - Lasted 35 minutes
Official incident page

Incident Report

We are aware customers trying to publish documents in Hubdoc are experiencing errors. Our team is investigating this with urgency. Status Last Reviewed: 9:42pm UTC.
Components affected
Xero Hubdoc

Need to monitor Xero outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/10/2024 10:17PM

Our team has resolved the issue impacting customers trying to publish documents in Hubdoc.

This was caused by a problem with documents in the system that were blocking the rest from being published. The team released a fix to unblock the queue and we apologise for any inconvenience caused.

IDENTIFIED about 1 year ago - at 09/10/2024 10:07PM

We have identified what is preventing customers trying to publish documents in Hubdoc.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 10:07pm UTC.

INVESTIGATING about 1 year ago - at 09/10/2024 09:43PM

We are aware customers trying to publish documents in Hubdoc are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 9:42pm UTC.

Latest Xero outages

Global: Fixed Assets - We are aware customers are experiencing errors when accessing Fixed Assets - 1 day ago
Global: Payroll - We are aware some customers are currently experiencing errors in Payroll - 2 days ago
Global: Some customers are experiencing errors and slowness when accessing Xero - 5 days ago
Global: Some customers are experiencing errors and slowness when accessing Xero - 12 days ago
AU: Bills - Some customers are unable to make batch payments - 15 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook