Outage in Xero

Global: Hubdoc - Customers may be experiencing errors publishing documents

Resolved Major
September 10, 2024 - Started about 1 year ago - Lasted 35 minutes
Official incident page

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Outage Details

We are aware customers trying to publish documents in Hubdoc are experiencing errors. Our team is investigating this with urgency. Status Last Reviewed: 9:42pm UTC.
Components affected
Xero Hubdoc
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/10/2024 10:17PM

Our team has resolved the issue impacting customers trying to publish documents in Hubdoc.

This was caused by a problem with documents in the system that were blocking the rest from being published. The team released a fix to unblock the queue and we apologise for any inconvenience caused.

IDENTIFIED about 1 year ago - at 09/10/2024 10:07PM

We have identified what is preventing customers trying to publish documents in Hubdoc.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 10:07pm UTC.

INVESTIGATING about 1 year ago - at 09/10/2024 09:43PM

We are aware customers trying to publish documents in Hubdoc are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 9:42pm UTC.

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