Xero Outage History

Xero's Hubdoc service experienced a major outage for 1.5 hours, causing error messages, performance issues, and login problems that prevented users from accessing the service or resulted in extremely slow loading times. The technical team identified poor network connectivity as the root cause and implemented a fix to restore normal service functionality.

A product release caused Australian customers to be unable to access tax returns in Xero's Practice Tools for 28 minutes. The issue was identified as a system problem that prevented tax return access, and the team implemented a fix to restore full functionality.

Some Xero users experienced errors across the platform for 30 minutes due to issues with a recent software release. The Xero team investigated the problem and resolved it by rolling back the problematic release. All services were restored to normal operation.

Xero experienced a global login outage for 20 minutes where users encountered error pages when attempting to access the platform. The issue was caused by a product release that temporarily made Xero unavailable. The technical team resolved the login problems and restored normal service.

Xero's Projects feature experienced a 12.3-hour outage where customers encountered errors when creating new projects and delays when making changes to existing projects. The issue affected project creation functionality and data synchronization across the platform. The team implemented a fix that restored project creation and editing capabilities, with full resolution achieved once the system caught up with delayed data updates.

Xero experienced a 2.6-hour incident where customers encountered errors when creating new Projects and delays when modifying existing Projects. The issue affected Xero's Projects functionality globally, preventing users from properly managing their project workflows. Xero's team resolved the underlying problem, though some delays in changes being populated were expected as the system recovered.