Xero Outage History

Xero experienced a series of platform outages over approximately 8 days, affecting the main Xero platform, Practice Manager, Xero Tax (Australia), and Xero HQ, with customers encountering errors when logging in or navigating the platform. The disruptions included multiple separate incidents, with one attributed to a third-party AWS hardware issue, causing repeated service interruptions throughout the period. The platform was ultimately stabilized with all services restored to normal operation, and Xero committed to publishing a detailed post-incident summary outlining prevention measures.

Some Xero customers experienced access errors and slow website performance with timeouts for 1.6 hours. The technical team implemented a fix and monitored the results before confirming full resolution. The incident affected the main Xero platform globally.

Xero experienced a major service disruption lasting 34 minutes where some customers encountered errors when trying to access the platform and navigate within it. The issue prevented normal user access and navigation functionality across Xero's services. The technical team identified and resolved the underlying cause, restoring full access to affected customers.

A product release caused Xero's core functions and navigation to become unavailable for customers globally for 32 minutes. The issue was resolved by rolling back the problematic release, restoring full service functionality.

Xero experienced a major service disruption where customers encountered errors when trying to access the platform and its associated services including Xero Central, Hubdoc, Practice Manager, Workpapers, Xero Tax (Australia), and Xero HQ. The incident lasted 13 minutes before Xero's team successfully resolved the access issues.

Xero customers experienced intermittent slowness and errors while navigating the platform for 38 minutes. The issue affected general navigation across Xero's services. The technical team investigated and resolved the problem, restoring normal service functionality.

Xero's Hubdoc service experienced a major outage for 1.5 hours, causing error messages, performance issues, and login problems that prevented users from accessing the service or resulted in extremely slow loading times. The technical team identified poor network connectivity as the root cause and implemented a fix to restore normal service functionality.

A product release caused Australian customers to be unable to access tax returns in Xero's Practice Tools for 28 minutes. The issue was identified as a system problem that prevented tax return access, and the team implemented a fix to restore full functionality.

Some Xero users experienced errors across the platform for 30 minutes due to issues with a recent software release. The Xero team investigated the problem and resolved it by rolling back the problematic release. All services were restored to normal operation.

Xero experienced a global login outage for 20 minutes where users encountered error pages when attempting to access the platform. The issue was caused by a product release that temporarily made Xero unavailable. The technical team resolved the login problems and restored normal service.