Zendesk Outage History

Zendesk experienced a major incident where views were not reflecting ticket updates correctly, affecting the Support component. The issue impacted users' ability to see accurate ticket information in their views for 41 minutes. The incident has been resolved.

Zendesk experienced intermittent inbound email delivery failures affecting their Support component for 6.8 hours. The incident was classified as minor, indicating limited impact on service functionality. The issue has been resolved, restoring normal email delivery to the support system.

Zendesk experienced a major incident affecting their Chat component where users encountered "Message Not Found" errors in messaging and ticketing systems. The outage impacted chat functionality across the platform for 1.9 hours. The incident has been resolved and chat services are now operational.

Zendesk customers in pod25 experienced a major service outage affecting the Chat component. The outage lasted for 27 minutes before service was restored. No additional details about the cause or resolution method were provided in the incident report.

Zendesk's Custom Objects feature experienced 404 errors for 1.2 hours, affecting the Sunshine Platform. Users were unable to access or retrieve custom object data during this period. The incident was classified as minor and has been resolved.

Zendesk customers in the Europe region experienced intermittent degradation with the AI Agents product during a major service incident. The issue affected the functionality and performance of AI Agents for European users over a period of 3.6 hours. The incident has been resolved, restoring normal service to the affected AI Agents product in the Europe region.