Zendesk Outage History

Zendesk experienced a minor service incident affecting the Talk component on Pod 13, causing inbound and outbound call errors. The issue impacted users' ability to make and receive calls through the Talk service for approximately 1.5 hours. The incident has been resolved.

Zendesk experienced major performance issues with their Analytics Explore feature on Pod 27, lasting 52 minutes. The incident affected users' ability to access and use analytics functionality within the Explore component. The service has since been restored to normal operation.

Zendesk experienced a major service incident affecting billing and subscription change functionality for 28.7 hours. Users encountered errors when attempting to modify their billing information or make subscription changes during this period. The incident has been resolved and normal billing operations have been restored.

Zendesk experienced a major service disruption that affected multiple core products including Support, Chat, Explore, and Services for 71.6 hours. The incident impacted users' ability to access and use these essential customer service tools. The service has been restored after the extended outage period.

Zendesk's Guide component experienced major RBAC (Role-Based Access Control) access denied errors that prevented users from accessing the Knowledge Service. The incident affected the Guide functionality for 2.4 hours. The service has been restored to normal operation.

Zendesk experienced latency issues that affected the Support component, specifically impacting Views functionality. The service disruption lasted approximately 1.5 hours and was classified as a minor incident. The issue has been resolved.

Zendesk experienced issues with publishing Knowledge Articles in their Guide component for 2.8 hours. The incident was classified as minor and has been resolved. Users were unable to publish new knowledge base articles during this period, affecting content management workflows.

Zendesk experienced a major incident where views were not reflecting ticket updates correctly, affecting the Support component. The issue impacted users' ability to see accurate ticket information in their views for 41 minutes. The incident has been resolved.

Zendesk experienced intermittent inbound email delivery failures affecting their Support component for 6.8 hours. The incident was classified as minor, indicating limited impact on service functionality. The issue has been resolved, restoring normal email delivery to the support system.

Zendesk experienced a major incident affecting their Chat component where users encountered "Message Not Found" errors in messaging and ticketing systems. The outage impacted chat functionality across the platform for 1.9 hours. The incident has been resolved and chat services are now operational.