Zero Hash Outage History

Zero Hash experienced elevated 404 errors on the /withdrawals/requests endpoint that affected all withdrawal operations, including those initiated via /convert_withdraw/execute and /payments endpoints. The issue caused withdrawals to be stalled or dropped during the 1.8-hour incident window. The root cause was identified and fixed, with all impacted withdrawals subsequently reprocessed once the system was restored.

Zero Hash experienced intermittent delays processing crypto withdrawals through the /convert_withdraw/execute endpoint for 3.7 hours. The issue affected the /accounts component and caused a backlog of withdrawals that returned 404 errors on the GET /withdrawals/requests endpoint. The team implemented a fix to restore the convert_withdraw endpoint functionality and processed the affected withdrawal backlog.

Zero Hash experienced delays in processing USDC.XLM and XLM withdrawals on the Stellar network due to issues with their MPC (multi-party computation) provider. The incident affected account operations and fiat deposits, lasting 26 minutes before being resolved through collaboration with the MPC provider.

Zero Hash experienced a 1.2-hour delay in processing Bitcoin withdrawals due to an issue with their MPC (multi-party computation) provider, affecting the /accounts component. The incident was resolved when all impacted transactions were automatically confirmed on-chain.

Zero Hash experienced delayed withdrawals and account balance notification sync issues starting at approximately 12:00 UTC, affecting the /accounts component for 3.7 hours. The engineering team resolved the withdrawal processing bottleneck and confirmed all previously stuck transactions on-chain, while also identifying the root cause of missed account balance updates. A recovery process was initiated to sync the missed data over an extended period, with the incident moved to monitored status.

Zero Hash experienced a 2.8-hour incident where crypto withdrawals were significantly delayed due to issues with their MPC (Multi-Party Computation) provider. The delays affected the /accounts component and Fiat Deposits functionality, preventing transactions from being confirmed on the blockchain in a timely manner. The incident was resolved after the MPC provider implemented a fix, and all delayed withdrawals were successfully confirmed on chain.

Zero Hash experienced an issue that prevented users from accessing the Client Portal at portal.zerohash.com for 30 minutes. The Portal component was affected, making it inaccessible to users during this period. The issue was resolved and the Client Portal returned to normal operation.

Zero Hash experienced intermittent delays in processing withdrawals for 2 hours due to issues with their MPC (multi-party computation) provider, affecting the /accounts component. The team implemented a fix and monitored the resolution, with all pending withdrawals automatically re-sent on-chain once the issue was resolved.