Zero Hash Outage History

Zero Hash's Account Funding SDK experienced degraded performance for 1.6 hours, causing users to encounter intermittent loading issues or blank screens when attempting to fund their accounts. The engineering team implemented a fix and monitored the results before resolving the incident.

Zero Hash experienced a major incident where users were unable to access the Client Portal for 1.5 hours. API calls remained unaffected during the outage. The issue was resolved with an implemented fix, restoring normal Client Portal functionality.

Zero Hash's developer documentation site was unavailable for 6.2 hours due to an outage at their third-party documentation hosting provider. The core Zero Hash API and platform remained fully operational, with trading, settlement, withdrawals, and all other platform operations unaffected. The incident was resolved after the hosting provider implemented a fix and restored access to the documentation.

Zero Hash experienced a 14-minute delay in processing Ethereum (ETH) withdrawals and deposits, affecting the /accounts component. The issue was quickly identified and resolved, with all impacted transactions automatically confirmed on-chain once the fix was implemented.

Zero Hash experienced a 39-minute service disruption affecting Solana (SOL) cryptocurrency withdrawals and deposits, causing processing delays for these transactions. The issue impacted the /accounts component and prevented normal transaction processing. All affected transactions were automatically confirmed on-chain once the issue was resolved.

Zero Hash experienced a 1.5-hour delay in processing Solana (SOL) cryptocurrency withdrawals and deposits, affecting the /accounts component. The team identified the root cause and implemented a fix, with all impacted transactions automatically confirmed on-chain once the issue was resolved.

Zero Hash experienced elevated 404 errors on the /withdrawals/requests endpoint that affected all withdrawal operations, including those initiated via /convert_withdraw/execute and /payments endpoints. The issue caused withdrawals to be stalled or dropped during the 1.8-hour incident window. The root cause was identified and fixed, with all impacted withdrawals subsequently reprocessed once the system was restored.

Zero Hash experienced intermittent delays processing crypto withdrawals through the /convert_withdraw/execute endpoint for 3.7 hours. The issue affected the /accounts component and caused a backlog of withdrawals that returned 404 errors on the GET /withdrawals/requests endpoint. The team implemented a fix to restore the convert_withdraw endpoint functionality and processed the affected withdrawal backlog.

Zero Hash experienced delays in processing USDC.XLM and XLM withdrawals on the Stellar network due to issues with their MPC (multi-party computation) provider. The incident affected account operations and fiat deposits, lasting 26 minutes before being resolved through collaboration with the MPC provider.

Zero Hash experienced a 1.2-hour delay in processing Bitcoin withdrawals due to an issue with their MPC (multi-party computation) provider, affecting the /accounts component. The incident was resolved when all impacted transactions were automatically confirmed on-chain.