Zero Hash Outage History

Zero Hash experienced delayed withdrawals and account balance notification sync issues starting at approximately 12:00 UTC, affecting the /accounts component for 3.7 hours. The engineering team resolved the withdrawal processing bottleneck and confirmed all previously stuck transactions on-chain, while also identifying the root cause of missed account balance updates. A recovery process was initiated to sync the missed data over an extended period, with the incident moved to monitored status.

Zero Hash experienced a 2.8-hour incident where crypto withdrawals were significantly delayed due to issues with their MPC (Multi-Party Computation) provider. The delays affected the /accounts component and Fiat Deposits functionality, preventing transactions from being confirmed on the blockchain in a timely manner. The incident was resolved after the MPC provider implemented a fix, and all delayed withdrawals were successfully confirmed on chain.

Zero Hash experienced an issue that prevented users from accessing the Client Portal at portal.zerohash.com for 30 minutes. The Portal component was affected, making it inaccessible to users during this period. The issue was resolved and the Client Portal returned to normal operation.

Zero Hash experienced intermittent delays in processing withdrawals for 2 hours due to issues with their MPC (multi-party computation) provider, affecting the /accounts component. The team implemented a fix and monitored the resolution, with all pending withdrawals automatically re-sent on-chain once the issue was resolved.