Check if AWS Support Center is down, official outages, user-reported issues, and outages map.
AWS Support Center is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
See what users are saying about AWS Support Center issues that impacted them and how they are affected by the outage.
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In the last 90 days, AWS had 2 incidents with a median duration of 14 hours 37 minutes.
Incidents
Major Outages
Minor Incidents
Median Resolution
IsDown has tracked 5 incidents for AWS Support Center since started monitoring AWS status in May 2020. We collect data from 5420+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official AWS Support Center outages and also issues that we're started by a spike in crowdsource reports.
| Title | Started At | Duration |
|---|---|---|
|
We are investigating increased error rates and latencies for multiple AWS services in the US-EAST...
|
Oct 20, 2025 at 09:31 AM UTC
|
about 13 hours |
|
We are investigating increased error rates and latencies for multiple AWS services in the US-EAST...
|
Oct 20, 2025 at 07:11 AM UTC
|
about 16 hours |
|
We are investigating issues when attempting to connect with AWS Support agents via the Chat featu...
|
Sep 10, 2024 at 07:50 PM UTC
|
about 1 hour |
|
We are investigating increased error rates and latencies in the US-EAST-1 Region.
|
Jun 13, 2023 at 07:08 PM UTC
|
about 4 hours |
|
9:01 AM PST We are investigating increased error rates for the Support Center console and S...
|
Dec 07, 2021 at 05:05 PM UTC
|
4 months |
| Component | Status |
|---|---|
| AWS Support Center (US-West) | OK |
AWS Support Center isn't down. You can check AWS Support Center status and incident details on the top of the page. IsDown continuously monitors AWS Support Center official status page every few minutes. In the last 24 hours, there were 0 outages reported.
AWS Support Center is currently operational. You can check AWS Support Center status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of AWS Support Center being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the AWS Support Center official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
AWS Support Center last outage was on October 20, 2025 with the title "Increased Error Rates and Latencies - N. Virginia"
IsDown and DownDetector help users determine if AWS is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about AWS's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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