Outage in Box

[Major] Issues with Search Functionality

Resolved Major

October 10, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an ongoing issue affecting Search functionality inclusive of Metadata template search functionality. We will provide more information as soon as it is available.

Components affected

Box Search

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/11/2023 02:07AM

Teams have isolated the cause of the search issues and have completed steps to remediate further impact. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

INVESTIGATING over 2 years ago - at 10/11/2023 12:54AM

We are continuing to investigate this issue. As of now, impact is not seen to be widespread. Teams are working to further identify the level of impact and have implemented jobs to assist with discoverability. Further updates will be posted when more information becomes available.

INVESTIGATING over 2 years ago - at 10/10/2023 11:40PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 10/10/2023 10:46PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 10/10/2023 09:47PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 10/10/2023 09:47PM

We are investigating an ongoing issue affecting Search functionality inclusive of Metadata template search functionality. We will provide more information as soon as it is available.

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