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We continuously monitor the official Chili Piper status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Chili Piper outages.
Minor Resolved · about 2 months ago · lasted about 3 hours
Reminders and notification emails not sent
We are currently investigating an influx of reports that some emails are not being sent or received. Not all customers are impacted, and even impacted customers appear to have most emails sent correctly. The scope of the issue impacts reminder emails, booking confirmation emails, and other alerting emails for admins. These are both internal and public-facing. While we work to resolve this issue you may notice some emails are not received by yourself, your team, or your customers.
Minor Resolved · 2 months ago · lasted 26 minutes
Timeout (502) errors reported in Canary and Production
Between 9:00 PM GMT and 9:10 PM GMT, we received reports of 502 errors (timeout) being displayed while navigating in Chili Piper's UI, extension, and also while triggering routers. The issue was fixed by our Infrastructure Team after identifying an overload in our database. We're currently monitoring the performance, which has been stable, before moving this to resolved. Thank you for your understanding and patience on this and we are sorry for any inconvenience this issue might have caused you.
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Maintenance Resolved · 7 months ago · lasted 30 minutes
Chili Piper Production clusters under maintenance
We are in the process of finalizing our scheduled maintenance for our production clusters. As such, you may experience some timeouts with loading the Dashboard or booking links. We are speeding up the process with our Engineering Team and working to restore all services as soon as possible, we will keep you updated.
Minor Resolved · 7 months ago · lasted 30 minutes
Login issues reported within Chrome Extension / Instant Booker
We have received reports of login issues within our Chrome Extension and Instant Booker. This may cause the usual icons not to appear properly within your apps such as Gmail or Salesforce, and may not allow you to login to the extension properly. Our engineering team is investigating the cause, so we will have more information on the fix shortly.
Minor Resolved · 9 months ago · lasted 5 days
Chrome Extension is non-operational
The Chrome Extension is currently not working for customers with instances on the production cluster. The issue is not affecting instances running on the canary cluster. Our engineering team is already analyzing the issue to provide a fix.
Minor Resolved · 10 months ago · lasted about 1 month
Loading and timeout issues for a subset of customers
We are seeing new instances of booking links, and Chili Piper admin pages timing out with "502 Errors'. Out engineering team is investigating currently. The impact appears to be in a smaller subset of databases than yesterday, so the overall resolution will be faster. We will provide additional updates here as we have them.
Minor Resolved · 10 months ago · lasted about 1 month
Chili Piper loading slowly and timing out
We are seeing instances of the Dashboard loading slowly and timing out with 502 errors. Our Engineering Team is investigating
User-reported problems for Chili Piper in the last 12 hours. It's a collection of user reports from different sources.
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