Is Chili Piper Down?

Chili Piper Status is Operational

Latest Chili Piper Outages

Check the stats and details of the latest Chili Piper outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
73 Days since last incident

Maintenance Resolved · 2 months ago · lasted 30 minutes

Chili Piper Production clusters under maintenance

We are in the process of finalizing our scheduled maintenance for our production clusters. As such, you may experience some timeouts with loading the Dashboard or booking links. We are speeding up the process with our Engineering Team and working to restore all services as soon as possible, we will keep you updated.

Minor Resolved · 3 months ago · lasted 30 minutes

Login issues reported within Chrome Extension / Instant Booker

We have received reports of login issues within our Chrome Extension and Instant Booker. This may cause the usual icons not to appear properly within your apps such as Gmail or Salesforce, and may not allow you to login to the extension properly. Our engineering team is investigating the cause, so we will have more information on the fix shortly.

Minor Resolved · 5 months ago · lasted 5 days

Chrome Extension is non-operational

The Chrome Extension is currently not working for customers with instances on the production cluster. The issue is not affecting instances running on the canary cluster. Our engineering team is already analyzing the issue to provide a fix.

Minor Resolved · 6 months ago · lasted about 1 month

Loading and timeout issues for a subset of customers

We are seeing new instances of booking links, and Chili Piper admin pages timing out with "502 Errors'. Out engineering team is investigating currently. The impact appears to be in a smaller subset of databases than yesterday, so the overall resolution will be faster. We will provide additional updates here as we have them.

Minor Resolved · 6 months ago · lasted about 1 month

Chili Piper loading slowly and timing out

We are seeing instances of the Dashboard loading slowly and timing out with 502 errors. Our Engineering Team is investigating

Minor Resolved · 6 months ago · lasted about 1 month

HubSpot CRM API rate limit impacting connection to CRM

Please be aware that HubSpot CRM-connected customers may experience intermittent issues related to their connection. The scope of this issue can cause problems routing via web form, logging in with HubSpot, setting queue rules, refreshing fields, or doing Contact update/search. One primary symptom is hitting a "500 error" when attempting to submit a form or do admin tasks. Our engineers have identified several root causes and are working to mitigate this. Additionally, we are refactoring the way these requests happen to ensure this does not impact connections in the future. We will have more information on a resolution soon.

Minor Resolved · 8 months ago · lasted 3 months

Some Google Calendar users are not able to book meetings due to disconnected calendar

We are currently investigating an issue with some Google Calendar users not able to book meetings due to Gcal being disconnected. Only a minority of Gcal customers are experiencing this issue, O365 customers are not affected. If booking via Instant Booker, the booker will see the message "You can't book meetings in this calendar'. If booking via a personal or queue link, the prospect will see the message "Select a different slot" To fix this immediately, please change the default booker to a different user with a valid calendar connection, or have the default booker reconnect their calendar under https://apps.chilipiper.com/meetings/personal-settings/integrations Check out this help article for detailed steps: https://help.chilipiper.com/hc/en-us/articles/360053800193 We'll keep you updated via this thread.

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