Is Coveo Cloud V2 down?

Coveo Cloud V2 current official status is Up and running

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Coveo Cloud V2 Latest Stats, Incidents, and Reports

Incidents in the last 7 days
Incidents in the last 30 days
Reports in the last 12 hours

Resolved Minor Coveo Is NOT Vulnerable to CVE-2021-44228 - Apache Log4j RCE

Upon being made aware of the vulnerability, we used a tool for software composition analysis that allowed us to pinpoint the vulnerable library in Coveo applications. Although some Coveo components were using the vulnerable library, we confirmed that the Java Virtual Machine (JVM) version used mitigated the Log4j attack surface by disabling a vulnerable configuration. We were also able to confirm that no customer data has been affected in connection with this vulnerability. In order to fully remediate the vulnerable component, our teams have taken the necessary steps to update the Log4j library. If you need help or to get in touch with us, please visit our Help Portal

about 1 month ago Official incident report

Resolved Minor [US] Activity Service issues

We've identified elevated error rates affecting the Activity Service. The activity panel in the administration console might be unavailable. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

about 2 months ago Official incident report

Resolved Minor [US] Various services impacted by major AWS Issues

Some of our services are impacted by an AWS issue - Crawling & Push API is delayed - Analytics events write is delayed - Models Building is delayed Search & models querying are not impacted. We're in talk with our provider and will post regular updates. If you need help or to get in touch with us, please visit our Help Portal

about 2 months ago Official incident report

Resolved Minor [US] Short Search Service performance degradation

We've identified and fixed an issue affecting our Search service leading to higher than usual error rates when performing queries. It was a short lived issue from 2:00 PM to 2:04 PM EST, affecting a subset of queries. We are actively monitoring this service. If you need help or to get in touch with us, please visit our Help Portal

Resolved Minor [Australia] Crawling delays

We've identified an issue causing refreshes delays and preventing new crawling job from starting in a timely manner. Your content might not be up to date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our Help Portal

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Is Coveo Cloud V2 down?
Coveo Cloud V2 seems to be up and running. We're updating the status regularly.
I'm having issues with Coveo Cloud V2, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when Coveo Cloud V2 is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when Coveo Cloud V2 has issues.
Why IsDown?
We want to keep you updated on the status of the services that impact your company. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service.
How can I pay for a subscription?
You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
You are missing one of the services I use. Can you add it?
Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.

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