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Resolved Minor Coveo Is NOT Vulnerable to CVE-2021-44228 - Apache Log4j RCE
Upon being made aware of the vulnerability, we used a tool for software composition analysis that allowed us to pinpoint the vulnerable library in Coveo applications. Although some Coveo components were using the vulnerable library, we confirmed that the Java Virtual Machine (JVM) version used mitigated the Log4j attack surface by disabling a vulnerable configuration. We were also able to confirm that no customer data has been affected in connection with this vulnerability. In order to fully remediate the vulnerable component, our teams have taken the necessary steps to update the Log4j library. If you need help or to get in touch with us, please visit our Help Portal
Resolved Minor [US] Activity Service issues
We've identified elevated error rates affecting the Activity Service. The activity panel in the administration console might be unavailable. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
Resolved Minor [US] Various services impacted by major AWS Issues
Some of our services are impacted by an AWS issue - Crawling & Push API is delayed - Analytics events write is delayed - Models Building is delayed Search & models querying are not impacted. We're in talk with our provider and will post regular updates. If you need help or to get in touch with us, please visit our Help Portal
Resolved Minor [US] Short Search Service performance degradation
We've identified and fixed an issue affecting our Search service leading to higher than usual error rates when performing queries. It was a short lived issue from 2:00 PM to 2:04 PM EST, affecting a subset of queries. We are actively monitoring this service. If you need help or to get in touch with us, please visit our Help Portal
Resolved Minor [Australia] Crawling delays
We've identified an issue causing refreshes delays and preventing new crawling job from starting in a timely manner. Your content might not be up to date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our Help Portal
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