Deskpro status updated
Deskpro is working normally
This chart shows the number of user-reported issues for Deskpro service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
See where users report Deskpro is down. The map shows recent Deskpro outages from around the world.
Deskpro Outage MapIn the last 90 days, Deskpro had 4 incidents (1 major outage and 3 minor incidents) with a median duration of 2 hours 26 minutes.
Incidents
Major Outages
Minor Incidents
Median Resolution
Check Deskpro status history below. IsDown detects when Deskpro is down, tracking both official outages and user-reported issues.
| Title | Started At | Duration |
|---|---|---|
|
We are currently investigating a gateway timeout issue affecting a subset of customers.
|
Jan 08, 2026 at 08:52 AM UTC
|
about 1 hour |
|
We’ve identified an issue affecting service availability and are actively implementing a fix. Nor...
|
Dec 10, 2025 at 08:39 AM UTC
|
about 3 hours |
|
We’re aware that some customers’ agents are unable to log in. Our team is actively investigating ...
|
Nov 24, 2025 at 11:50 AM UTC
|
about 9 hours |
|
Cloudflare, a service provider used all over the world including by Deskpro, is having global net...
|
Nov 18, 2025 at 12:46 PM UTC
|
about 2 hours |
|
We are aware of an issue causing degraded performance with outbound voice calls, affecting some c...
|
Oct 01, 2025 at 10:00 AM UTC
|
1 day |
|
Some customers may experience issues with Voice and WhatsApp, and the Billing page may not load c...
|
Jul 27, 2025 at 05:54 PM UTC
|
about 5 hours |
|
Some users may be experiencing outbound email delays. External providers like Google Apps or O365...
|
Mar 08, 2025 at 11:07 AM UTC
|
2 days |
|
We are currently experiencing a service disruption. Our team is actively working to mitigate the...
|
Jan 30, 2025 at 03:11 PM UTC
|
about 4 hours |
|
We are currently experiencing a service disruption. Our team is actively working to mitigate the...
|
Jan 29, 2025 at 04:36 PM UTC
|
about 6 hours |
|
We are aware of some cloud customers experiencing delays in receiving emails in the EU region, an...
|
Jan 16, 2025 at 12:31 PM UTC
|
about 4 hours |
Check if any Deskpro component is down. View the current status of 9 services and regions.
| Component | Status |
|---|---|
| Admin Interface | OK |
| Agent Interface | OK |
| API | OK |
| Billing Interface | OK |
| DeskPRO.com | OK |
| Incoming Email | OK |
| Outgoing Email | OK |
| Reports Interface | OK |
| User Interface / Portal | OK |
IsDown has monitored Deskpro continuously since May 2020, tracking this Customer Support & Success for 6 years. Over that time, we've documented 75 outages and incidents, averaging 1.1 per month. When Deskpro goes down, incidents typically resolve within 219 minutes based on historical data.
We monitor Deskpro's official status page across 9 components. IsDown interprets Deskpro statuses (operational, degraded performance, partial outage, and major outage) to deliver precise health metrics and filter alerts by the components you actually use.
When Deskpro is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.
Engineering and operations teams rely on IsDown to track Deskpro status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.
IsDown checks Deskpro's status page every few minutes, across all 9 components. We combine official status data with user reports to detect when Deskpro is down, often before the vendor announces it.
When Deskpro status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.
IsDown checks Deskpro official status page for major/minor outages or downtimes. A major outage is when Deskpro experiences a critical issue that severely affects one or more services/regions. A minor incident is when Deskpro experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Deskpro outage, we send you an alert and update your dashboard and status page.
Deskpro and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Deskpro status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Deskpro publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Deskpro and all their 9 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Deskpro is just one of 5,421 services IsDown monitors. Add all your critical dependencies to one dashboard, get alerts when any service is down, and share a status page with your team.
Monitor Deskpro health alongside all your other vendors in a single view.
Get notified when Deskpro is down. Filter by severity to skip noise.
Route Deskpro outage alerts to Slack, Teams, PagerDuty, or webhooks.
Share Deskpro service status with your team or customers on a branded page.
Looking for Deskpro outage alerts like Downdetector? IsDown monitors Deskpro's official status page for verified incident data, not just user reports. Know exactly when Deskpro is down, which components are affected, and when service health is restored. Here's why official Deskpro status monitoring beats crowdsourced detection:
| Features |
|
Downdetector |
|---|---|---|
| Official Deskpro status page monitoring. Know when Deskpro is down with real time incident details. | ||
| Monitor 5,420+ services including Deskpro in a single dashboard. | ||
| Instant Deskpro outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring: Deskpro official status plus user reports for early outage detection. | ||
| Maintenance feed for Deskpro | ||
| Granular alerts filtering by Deskpro components and regions. |
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Deskpro isn't down. You can check Deskpro status and incident details on the top of the page. IsDown continuously monitors Deskpro official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Deskpro is currently operational. You can check Deskpro status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Deskpro being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Deskpro official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Deskpro last outage was on January 08, 2026 with the title "Gateway timeout"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Deskpro and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Deskpro is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Deskpro's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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