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We continuously monitor the official HelloSign HelloWorks API status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last HelloSign HelloWorks API outages.
Major Resolved · 6 months ago · lasted about 18 hours
We are currently experience an interruption to creating Signature Requests, Signing, and Embedded Signing, Template Creation. We’re aware of the issue and are investigating.
Minor Resolved · 8 months ago · lasted about 1 hour
Our e-mail provider is experiencing an outage, and customers may be not be receiving e-mail notifications. They are actively addressing this and we are monitoring. We apologize for the inconvenience and will post another update shortly.
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Minor Resolved · 9 months ago · lasted about 17 hours
We are currently experiencing an outage in Google Drive integration. We are working to find a resolution. We expect file uploads from Google Drive to not work correctly until this is resolved.
Minor Resolved · 9 months ago · lasted less than a minute
We identified an issue converting some file formats. We have successfully diverted these conversions to a failover method, be advised that this may lead to text layout and positioning differences for Office file formats (including .doc and .docx).
Minor Resolved · 9 months ago · lasted about 8 hours
Performance problems - site and API
We are currently investigating performance problems with our site and API endpoints. The site is operational, but performing outside of our expectations.
Maintenance Resolved · 11 months ago · lasted 19 days
HelloSign and HelloSign API are experiencing increased latency. We are currently investigating this issue
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