Outage in Help Scout

Connections Issues

Resolved Minor
December 07, 2022 - Started 6 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We're looking into reports of slow page loads and connection timeouts across the app. Some customers may notice a long delay when attempting to send replies. We'll update here when we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 12/07/2022 03:36PM

The team have discovered the cause of the issue and connection is now stable.

INVESTIGATING 6 months ago - at 12/07/2022 02:44PM

We are continuing to investigate the root cause and will update once we have further information.

INVESTIGATING 6 months ago - at 12/07/2022 02:11PM

We're looking into reports of slow page loads and connection timeouts across the app. Some customers may notice a long delay when attempting to send replies. We'll update here when we have more information.

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