Minor · 23 days ago · lasted 4 days
At 9:00am (AEST) today we identified that inbound calls for customer using PBX systems (except 3CX) was disrupted since 4:00pm yesterday. This issue is currently being investigate by our product development team and we will update in again once we have further information.
Minor · about 1 month ago · lasted 1 day
We are currently investigating an issue that is impacting the sending of SMS messages. At this stage we have identified that it is impacting all functions where sms messages are required (eg. Appointment reminder, Broadcast message etc.) for a small number of clinics. The issue appears to be mobile carrier specific. We are working with our providers to investigate the issue. Further updates to come.
Minor · about 2 months ago · lasted about 1 hour
We have identified a processing delay for Nookal customers in 8:15pm 1st August. We currently working with Nookal to restore syncing of bookings. We will update in 30mins.
Minor · 3 months ago · lasted about 23 hours
We have identified an issue that is impacting the receiving of SMS replies for appointment reminders. We have contacted and are working with our service providers to investigate the issue. We will provide an update at 9:00am 6/7.
Minor · 5 months ago · lasted about 3 hours
We are currently investigating an issue where URL links in emails sent via HotDoc are redirecting to an incorrect page. For now, copying and pasting the URL will allow you access to the details while we investigate and resolve this issue.
Minor · 5 months ago · lasted 1 day
We have identified a processing delay for Specialist bookings. Currently we are seeing a delay of up to 2 hours. We have scaled up processes to clear any backlog. Specialist bookings customer should start to see queued requests (eg. Appointment bookings) successfully going through.
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