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We continuously monitor the official HotDoc status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last HotDoc outages.
Minor Resolved · about 2 months ago · lasted about 6 hours
Service Disruption - HotDoc Dashboard
At 12:06pm (AEDT) today we identified access to the part of the HotDoc Dashboard was disrupted between 11:20—12:10pm (AEDT) causing customers to experience an unresponsive UI or view error messages. This issue has now been resolved and all services have resumed. However we still monitoring and to ensure impact to all customers is resolved.
Minor Resolved · started 4 months ago
Incorrect availability showing for CorePlus customers
We are currently investigating an issue affecting CorePlus customers and their bookings.
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Minor Resolved · started 5 months ago
We are currently investigating an issue causing delays in processing actions on HotDoc's platform. You may be experiencing issues such as online bookings not being processed and reminders being delayed. Kiosk is also temporarily offline during this issue. We will provide an update within the next hour on our progress in investigation and apologise for any delays in the meantime.
Minor Resolved · started 5 months ago
An issue with Repeat pages loading to an error page has since been resolved. All Repeat services have now been restored and our team are continuing to closely monitor the issue.
Minor Resolved · started 7 months ago
At 12:59 we identified our data processing infrastructure is running behind which is causing disruption to our the HotDoc Platform for approximately 15 minutes. This issue has now been resolved and all services have resumed.
Minor Resolved · started 8 months ago
Processing Delays for Specialist Bookings
We are aware of an incident that has led to a build-up of jobs in our background processing systems. We have identified the incident and are putting into place some measures which will reduce the build-up of jobs. For Specialist Bookings, this incident continues to impact how HotDoc processes bookings, your schedule and how we sync changes to your appointment book.
Minor Resolved · started 10 months ago
Disruption to SMS service
We are currently investigating an issue whereby some SMS are not being delivered to recipients. We will update you within the next half hour on the situation.
User-reported problems for HotDoc in the last 12 hours. It's a collection of user reports from different sources.
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