Is Kalix EMR Down?

Kalix EMR status is operational

Latest Kalix EMR Outages

Check the stats and details of the latest Kalix EMR outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
105 Days since last incident

Minor Resolved · started 3 months ago

Unknown Errors

We are aware of "Unknown Errors" that are currently occurring on the Kalix system. It does not seem to be every request, but some requests are returning a 0 length response which is not expected and will cause the unknown error. We are currently looking into the cause of the issue - it seems to be occurring between our servers and Cloudflare, which distributes our data.

Minor Resolved · started 6 months ago

Increase in timeouts in database

We have picked up an increase in errors coming from our database, that corresponded to an access outage with our provider. It looks like we were not affected by the original issue, but it seems that we have been getting increased timeouts ever since the original issue occurred. We are currently investigating the issue with our provider and hope to get the database back to a healthy state soon. The problem seems to be only with a fraction of requests to Kalix, so it doesn't seem to be a complete outage, however random actions in Kalix may have an error as this issue continues. We will update this page once we have had an update.

Minor Resolved · started 6 months ago

Email failures/slowness

Our email provider had an issue which means that Kalix emails were failing with an unknown error. It seems that these issues are not 100% resolved so emails may still be delayed when sending, but they should not error. We are monitoring at this time and will update once emails should be back to normal.

Minor Resolved · started 7 months ago

Document & Reminder timeouts

There is currently an issue loading documents (including templates) and reminders. Some of these queries may work, but there may also be timeouts. Certain queries are more affected than others, depending on how they are loaded, and it seems like templates and reminders are particularly affected. The underlying cause is that an indexing maintenance job was unsuccessful and now the index for these records has to be rebuilt. Until these indexes are complete, the queries loading the data will be inefficient and may take too long to complete and will come up with a timeout error. Unfortunately, it may take an hour or two for these indexing tasks to be completed. We will update this incident once we have more idea of the progress.

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Minor Resolved · started 9 months ago

Carrier Violation Errors on SMS

We are aware that a number of SMS messages are failing with a 'Carrier Violation' error message. Our provider is currently following up with the carrier about this issue. We will update this issue once it has been fixed and messages can be retried.

Minor Resolved · started about 1 year ago

Faxes unknown error

We have identified the issue that is causing faxes to error with an unknown error. This is not related to the ongoing message status issue. We should hopefully have a patch for this issue soon, however we have to be careful when we make the release so this may not happen until this evening.

Minor Resolved · started about 1 year ago

Delays for certain actions such as sending messages

Messages are currently delayed in Kalix along with a set of other actions. Due to a bug with updates on statuses on messages we had to push an update to Kalix which caused a re-index of current data. This caused a large amount of work to be added which is currently being processed and may cause a delay on other actions. Right now messages may be 'Pending' longer than expected, and may say 'Sending' when actually they have been sent. Other actions such as creating batches in billing may also be delayed. We are in the process of adding extra servers to move through the backlog quicker.

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Frequently Asked Questions

Is Kalix EMR down right now? What is Kalix EMR current status?
Kalix EMR seems to be up and running. We've updated the status 4 minutes ago.
Was Kalix EMR down today?
Kalix EMR is up and running now. In the last 24 hours there has 0 outages.
I'm having issues with Kalix EMR, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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