Mixpanel Status

Resolved Twilio SMS Service outage

SMS campaigns are currently down as Twilio is having an outage. We are working with Twilio to get it resolved as soon as possible. Once the issue is resolved, we will retry to send these SMS campaigns in the future. If you have questions please reach out to [email protected] Please find further information via https://status.twilio.com/.

Resolved DEGRADED RAW EVENTS EXPORT API

We are experiencing issues exporting data from projects at this time through our Raw API endpoint (does not include our Data Warehouse functionality). The engineering team is actively looking at this and we will provide updates as we investigate. We truly appreciate your patience and apologize for the inconvenience. If you have any questions, please contact support

Resolved Degraded Raw Events Export API

We are experiencing issues exporting data from projects at this time through our Raw API endpoint (does not include our Data Warehouse functionality). The engineering team is actively looking at this and we will provide updates as we investigate. We truly appreciate your patience and apologize for the inconvenience. If you have any questions, please contact support

Resolved Degraded Raw Export API Performance on a subset of projects

A subset of projects are experiencing issues exporting data through our raw API endpoint https://data.mixpanel.com/api/2.0/export. No data is being lost and currently only affects export. Our engineers are working to fix this issue as quickly as possible. We truly appreciate your patience and apologize for the inconvenience. If you have any questions, please contact support

Resolved Raw Export API Outage

We are currently experiencing an issue with our data export endpoint, https://data.mixpanel.com/api/2.0/export/. The errors will not return a response and time out. We are investigating the cause and will update here shortly.

Resolved Gmail service interruption resulted in erroneous email bounces in some Mixpanel projects

On 12/15/2020 from about 1:30-4pm PST, issues with Gmail services caused some emails sent to gmail.com inboxes to bounce with the error message "The email account that you tried to reach does not exist". These were classified as bad-mailbox bounces, a hard bounce category in Mixpanel that excludes users from being sent future emails. If your project was affected, you'll see an increase in "Message Bounced" events for users with gmail.com addresses where the user property "Bounce Notification" includes "The email account that you tried to reach does not exist" when the issue was active. If you would like assistance determining if your project was affected or how to make affected users eligible to be sent email again, please contact support.

Resolved Report Loading Errors

We have identified issues loading reports and are working to restore service as quickly as possible.

Resolved GDPR/CCPA Export API Outage

We are currently experiencing an issue with our GDPR/CCPA export endpoint, https://mixpanel.com/api/app/data-retrievals/v3.0/. We are investigating the cause and will update here shortly.

Resolved Issues Loading Cohorts and Explore

We're currently seeing errors with the Export and Query APIs that are causing issues when loading Cohorts and Explore. We are looking into the issue. If you have any questions, please contact support at https://mixpanel.com/get-support.

Resolved Elevated Export API Errors

We're experiencing an elevated level of Export API errors and are currently looking into the issue.