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Resolved Minor OpenWrks Surface API Degradation
We can confirm that an issue that was affecting a small number of customers has now been resolved. One of our databases was not performing as expected and this resulted in a degradation in performance across the API. The team has identified and fixed the performance issue. We apologise for the inconvenience this has caused our customers.
Resolved Minor OpenWrks Surface API Degradation
We can confirm that an issue that was affecting a small number of customers has now been resolved. One of the services that handles our refresh capabilities was in an unhealthy state and was causing pressure on the rest of our platform. The team fixed the reason behind this service becoming unhealthy and has also put measures in place to prevent this issue from happening in the future. We apologise for the inconvenience this has caused our customers.
Resolved Minor Intermittent outage of OpenWrks service due to Azure regional issues
We are seeing small intermittent issues with DNS resolution due to a regional issue with Azure. We are monitoring the situation and are awaiting updates from Azure. This means that there could be intermittent issues with any part of our service until Azure resolve this completely.
Resolved Minor Danske integration not working following their release
Danske deployed a release yesterday (10th December) that has stopped all requests to get Transactions from them. Are you impacted: Both Danske Business and Danske Personal are impacted Impacting Initial consents or Refreshes: Both When did this start: 10th December 2020 What next: Danske have told us they will be releasing a fix for this on 15th December.
Resolved Minor Bank of Ireland - Service Outage
The OBIE has informed us that Bank of Ireland became aware on 10th August 2020 of an incident with its API Platform. Due to this on-going incident, Bank of Ireland has made its platform unavailable while a resolution is underway. Bank of Irelands platform is expected to be available again at circa 18.00hrs today. We will continue to update this incident as more information becomes available.
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