Is SmartyStreets Down?

SmartyStreets Status is Operational

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SmartyStreets Outages

0 Outages in the last 7 days
0 Outages in the last 30 days
42 Days since last incident

Resolved Minor International Street API service

In two of our datacenters, our International Street API service is in a degraded state. We are currently investigating.

about 1 month ago

Resolved Minor Datacenter IP Address Changed

As of 14:25 (Mountain Time) today we migrated one of our facilities (US West Coast) to a new IP address. This update should not affect any of our customers that are following our recommended Technical Requirements (https://www.smartystreets.com/docs/cloud/requirements). Any customers who are hard-coding our IP addresses, without going through our Forward Proxy API (https://www.smartystreets.com/docs/cloud/forward-proxy-api), could be affected adversely.

about 1 year ago

Resolved Minor Website outage

Our website is currently down. We are working to resolve the problem as quickly as possible. Our API services are unaffected..

over 1 year ago

Resolved Minor International Street API latency post mortem

During Thursday 11 March 2020 and Saturday 13 March 2020 we noticed higher than normal latencies in our International Street API endpoint in two of our facilities. The problem was found to be coming where the default configuration in these specific facilities used slower, magnetic hard disk drives (HDD) instead of faster, solid state drives (SSD). This combined with a large influx of new requests from customers to cause the latency. The servers were quickly changed to all use solid state drives and the latency returned to normal. We have updated the configuration to explicitly require high-performance solid-state drives for the International Street API endpoint.

over 1 year ago

Resolved Minor Minor bug prevented requests from legacy domains

During the course of a slow rollout of a newly rewritten authentication component, the software was deployed with an unintended bug which prevented the usual proxying of requests to the intended back-end service. The cause of the failure is due to an oversight on our part to register an old/legacy domain names still in use by affected customers (autocomplete-api.smartystreets.com as well as extract-beta.api.smartystreets.com). We have since re-added support for these domains and will continue with our slow rollout. Customers should update to the canonical hostnames for respective services (us-autocomplete.api.smartystreets.com and us-extract.api.smartystreets.com).

over 1 year ago

SmartyStreets Components Status

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