Is SmartyStreets Down?

SmartyStreets Status is Operational

Latest SmartyStreets Outages

Check the stats and details of the latest SmartyStreets outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
199 Days since last incident

Minor Resolved · 7 months ago · lasted about 1 hour

International Street API service

In two of our datacenters, our International Street API service is in a degraded state. We are currently investigating.

Minor Resolved · over 1 year ago · lasted 10 months

Datacenter IP Address Changed

As of 14:25 (Mountain Time) today we migrated one of our facilities (US West Coast) to a new IP address. This update should not affect any of our customers that are following our recommended Technical Requirements (https://www.smartystreets.com/docs/cloud/requirements). Any customers who are hard-coding our IP addresses, without going through our Forward Proxy API (https://www.smartystreets.com/docs/cloud/forward-proxy-api), could be affected adversely.

Minor Resolved · over 1 year ago · lasted about 1 year

Website outage

Our website is currently down. We are working to resolve the problem as quickly as possible. Our API services are unaffected..

Minor Resolved · over 1 year ago · lasted about 1 year

International Street API latency post mortem

During Thursday 11 March 2020 and Saturday 13 March 2020 we noticed higher than normal latencies in our International Street API endpoint in two of our facilities. The problem was found to be coming where the default configuration in these specific facilities used slower, magnetic hard disk drives (HDD) instead of faster, solid state drives (SSD). This combined with a large influx of new requests from customers to cause the latency. The servers were quickly changed to all use solid state drives and the latency returned to normal. We have updated the configuration to explicitly require high-performance solid-state drives for the International Street API endpoint.

Minor Resolved · over 1 year ago · lasted about 1 year

Minor bug prevented requests from legacy domains

During the course of a slow rollout of a newly rewritten authentication component, the software was deployed with an unintended bug which prevented the usual proxying of requests to the intended back-end service. The cause of the failure is due to an oversight on our part to register an old/legacy domain names still in use by affected customers (autocomplete-api.smartystreets.com as well as extract-beta.api.smartystreets.com). We have since re-added support for these domains and will continue with our slow rollout. Customers should update to the canonical hostnames for respective services (us-autocomplete.api.smartystreets.com and us-extract.api.smartystreets.com).

Minor Resolved · over 1 year ago · lasted about 1 year

TLS Certificate Update

The TLS certificate for our API services has been renewed. The updated certificate will be rolled out to all of our services over the next 24 hours. The updated certificate has a new root path. For details on our Trusted Certificate Authorities, review our requirements page: https://smartystreets.com/docs/cloud/requirements#trusted-authorities

Minor Resolved · almost 2 years ago · lasted about 1 year

Datacenter with above average latency removed

One of the datacenters that we use was exhibiting an above average latency. That datacenter has been removed from service until the latency issue is resolved.

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