Is SmartyStreets down?

SmartyStreets current official status is Up and running

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SmartyStreets Latest Stats, Incidents, and Reports

0
Incidents in the last 7 days
0
Incidents in the last 30 days
Reports in the last 12 hours

Resolved Minor Datacenter IP Address Changed

As of 14:25 (Mountain Time) today we migrated one of our facilities (US West Coast) to a new IP address. This update should not affect any of our customers that are following our recommended Technical Requirements (https://www.smartystreets.com/docs/cloud/requirements). Any customers who are hard-coding our IP addresses, without going through our Forward Proxy API (https://www.smartystreets.com/docs/cloud/forward-proxy-api), could be affected adversely.

Resolved Minor Website outage

Our website is currently down. We are working to resolve the problem as quickly as possible. Our API services are unaffected..

Resolved Minor International Street API latency post mortem

During Thursday 11 March 2020 and Saturday 13 March 2020 we noticed higher than normal latencies in our International Street API endpoint in two of our facilities. The problem was found to be coming where the default configuration in these specific facilities used slower, magnetic hard disk drives (HDD) instead of faster, solid state drives (SSD). This combined with a large influx of new requests from customers to cause the latency. The servers were quickly changed to all use solid state drives and the latency returned to normal. We have updated the configuration to explicitly require high-performance solid-state drives for the International Street API endpoint.

Resolved Minor Minor bug prevented requests from legacy domains

During the course of a slow rollout of a newly rewritten authentication component, the software was deployed with an unintended bug which prevented the usual proxying of requests to the intended back-end service. The cause of the failure is due to an oversight on our part to register an old/legacy domain names still in use by affected customers (autocomplete-api.smartystreets.com as well as extract-beta.api.smartystreets.com). We have since re-added support for these domains and will continue with our slow rollout. Customers should update to the canonical hostnames for respective services (us-autocomplete.api.smartystreets.com and us-extract.api.smartystreets.com).

Resolved Minor TLS Certificate Update

The TLS certificate for our API services has been renewed. The updated certificate will be rolled out to all of our services over the next 24 hours. The updated certificate has a new root path. For details on our Trusted Certificate Authorities, review our requirements page: https://smartystreets.com/docs/cloud/requirements#trusted-authorities

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FAQ

Is SmartyStreets down?
SmartyStreets seems to be up and running. We're updating the status regularly.
I'm having issues with SmartyStreets, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when SmartyStreets is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when SmartyStreets has issues.
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You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service.
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You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
You are missing one of the services I use. Can you add it?
Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.

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