Is Smarty Down?

This page shows the live Smarty status so you can confirm in seconds if Smarty is down.

Smarty current status

Updated

Smarty is operational

IsDown pulls data from the official status page every few minutes and collects user-reported Smarty issues.
Refresh the page to see the latest updates.

Smarty incident history

IsDown has tracked 48 incidents since started monitoring Smarty downtimes in December 2021. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

  • May 17 2022
    International Street API service

    almost 3 years ago · lasted about 1 hour

    In two of our datacenters, our International Street API service is in a degraded state. We are currently investigating.

  • Jun 14 2021
    Datacenter IP Address Changed

    almost 4 years ago · lasted 10 months

    As of 14:25 (Mountain Time) today we migrated one of our facilities (US West Coast) to a new IP address. This update should not affect any of our customers that are following our recommended Technical Requirements (https://www.smartystreets.com/do...

  • Mar 25 2021
    Website outage

    about 4 years ago · lasted about 1 year

    Our website is currently down. We are working to resolve the problem as quickly as possible. Our API services are unaffected..

  • Dec 2021 ...
    IsDown started monitoring Smarty status

    We've tracked and collected 48 incidents since started monitoring Smarty status

Sign up and check all outage history

Smarty user-reported issues in the last 24 hours

This chart displays the number of user-reported Smarty problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

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Latest user comments about Smarty issues

  • J

    John

    Not receiving or calling

  • K

    kevin

    Still down... been 9 hours now... cant make any calls or listen to VM

  • A

    axford

    my phone is not making calls, i have checke with 3 other people on smarty and they are all having same problem

  • D

    Duncan

    Cannot make or receive voice call, all other services ok

  • K

    kevin

    still no mobile service even though they say its operational. Been out since around mid-day

  • K

    Karen

    Not able to call out or receive in calls.

  • R

    Rob

    Can't make or receive calls. London

  • K

    Kenneth

    I can't make calls at all

  • J

    Justin

    Unable to make calls on my smarty mobile in the Folkestone, Kent area. My wife also has smarty and she also cannot make calls.

  • C

    Charlene

    Can't make calls or log into app or website

  • D

    Dave

    Can't make calls. Buckingham area

  • W

    william

    can not send or receive calls

  • S

    simon

    3 phones and not one of them can call in or out

  • J

    Jean

    Unable to make or receive on either 07867 796960 or 07903 702903

  • G

    GM

    Can’t dial out or receive calls, london area

  • B

    Brian

    I cannot make or receive calls. My wife has a Smarty SIM and is experiencing the same problem. We are in the North east of England.

  • G

    Graham

    Sim can not dial out and can not receive calls

Smarty outages in the last 30 days

Number of Incidents

0 issues

Last incident

110 days ago

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Having problems with Smarty? What can you do?

  1. First, stay calm.

    • We know it's stressful when Smarty is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.

  2. Make a quick evaluation of the impact of the Smarty outage

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did Smarty already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Smarty status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.

  3. Communicate with your team and users quickly

    • If Smarty is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.

  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.

  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.

  6. Did Smarty recover?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.

  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
    • Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.

  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

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Want to be informed about Smarty status changes?

IsDown offers an easy way to monitor Smarty with maximum flexibility

Major Outages Notifications

IsDown monitors Smarty for major outages. A major outage is when Smarty experiences a critical issue that severely affects one or more services/regions. When Smarty marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Smarty status page for minor outages. A minor outage is when Smarty experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Smarty status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Smarty publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Smarty and all their 21 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Smarty and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Reports by users in other services in the last 12 hours

McGraw Hill https://mcgrawhill.com/
McGraw Hill user reports
Epic Games https://epicgames.com/
Epic Games user reports
Envato https://envato.com
Envato user reports
Roblox https://roblox.com
Roblox user reports
DeepSeek https://deepseek.com
DeepSeek user reports
Quay.io https://quay.io/
Quay.io user reports
Calendly https://www.calendly.com/
Calendly user reports
OpenAI https://openai.com
OpenAI user reports
Apple https://apple.com
Apple user reports
Steam https://store.steampowered.com/?l=portuguese
Steam user reports
Bluesky https://bsky.app
Bluesky user reports
Optus https://optus.com.au/
Optus user reports

Frequently Asked Questions

Is Smarty down today?

Smarty isn't down. You can check Smarty status and incident details on the top of the page. IsDown continuously monitors Smarty official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Smarty status?

Smarty is currently operational. You can check Smarty status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Smarty outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Smarty slow today?

Currently there's no report of Smarty being slow. Check on the top of the page if there are any reported problems by other users.

How are Smarty outages detected?

IsDown monitors the Smarty official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Smarty outage?

Smarty last outage was on May 17, 2022 with the title "International Street API service"

Smarty not working for you? How do I know if Smarty is down?

How can I check Smarty status and outages?

Why use IsDown to monitor Smarty instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Smarty and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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