Is Step Down?

Step status is operational


Latest Step Official Outages

We continuously monitor the official Step status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Step outages.

0 Outages in the last 7 days
1 Outages in the last 30 days
19 Days since last incident

Minor Resolved · 18 days ago · lasted about 2 hours

Crypto service experiencing errors

We are currently experiencing problems with our crypto service, our engineers are working to restore performance as quickly as possible.

Major Resolved · 3 months ago · lasted 44 minutes

Mobile app is not loading.

We are investigating an issue preventing the mobile app from loading. We are working as quickly as possible to restore functionality.

Minor Resolved · 3 months ago · lasted about 2 hours

Selling crypto is partially unavailable.

Some users are unable to sell crypto from their account, we are working to restore functionality as quickly as we can.

Minor Resolved · 4 months ago · lasted about 21 hours

Crypto investing availability impacted.

We are experiencing issues with crypto investing, that may results in errors in the mobile app. We are working to identify and fix the issue as soon as possible.

Minor Resolved · started 6 months ago

Crypto buy and sell experiencing issues

We are currently investigating sporadic errors around buying and selling crypto.

Minor Resolved · started 7 months ago

Crypto buy/sell experiencing issues.

Attempts to buy and sell crypto may fail, we are working quickly to resolve the issue.

Minor Resolved · started 7 months ago

Network Outage

App is unable to connect, with error "Check your network connection". We are working to restore functionality as quickly as possible.

Step problems reported by users

User-reported problems for Step in the last 12 hours. It's a collection of user reports from different sources.

What is Step?

No monthly or subscription fees, no overdraft fees, no interest, and the best way to build credit even before you turn 18.

Frequently Asked Questions

Is Step down right now? What is Step current status?
Step seems to be up and running. We've updated the status less than a minute ago.
Was Step down today?
Step is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Step, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Step and need support?
Step outage? How can I monitor Step?
Why use IsDown instead of Step status page?
IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an IsDown account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
Can't find a service/integration?
Just contact us, and we'll add it ASAP.