Is VideoAsk Down?
VideoAsk Status is Operational
Latest VideoAsk Outages
Check the stats and details of the latest VideoAsk outages and issues
Minor Resolved · 23 days ago · lasted about 14 hours
Processing responses and email notifications
We are currently investigating an issue related to responses not appearing in the inbox and email notifications not being sent.
Minor Resolved · 9 months ago · lasted 20 days
Audio & Video Content Not Processing
We are currently investigating an issue where audio and video content is not being processed. Responses, creator replies, and respondent replies are affected. Text responses do not appear to be affected.
Minor Resolved · over 1 year ago · lasted 10 months
Videoask might be slow or unreachable
The issue has been identified and a fix is being implemented.
Minor Resolved · over 1 year ago · lasted 12 months
Incident with Email & Dashboard notifications (webhooks also affected)
We're reporting an issue across the platform which is affecting all notification systems. Data is being collected, however, dashboard, email notifications as well as webhooks are not being fired. (Data will be showing up in your individual inboxes if you select the 'all people' filter)
Minor Resolved · almost 2 years ago · lasted about 1 year
Elevated API Errors
We're experiencing an elevated level of API errors and are currently looking into the issue.
Minor Resolved · almost 2 years ago · lasted about 1 year
Video pipeline affected
We're investigating an issue causing a loss of functionality on part of the VideoAsk service. Currently, video transcoding is severely impaired and video/audio responses will be severely delayed coming in. Creation of new videoasks videos is also affected.
Minor Resolved · almost 2 years ago · lasted about 1 year
High latency on VideoAsk API
We've identified that our API has been taking longer than usual to respond and we're currently looking into the issue.
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Frequently Asked Questions
- Is VideoAsk down today?
- VideoAsk seems to be up and running. We've updated the status 5 minutes ago.
- I'm having issues with VideoAsk, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- How can I be notified when VideoAsk is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when VideoAsk has issues.
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- You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
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- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
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- Just contact us, and we'll add it ASAP.
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