Zai

Is Zai API Down?

Zai API status is operational

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IsDown continuously monitor the official Zai API status page for ongoing outages. Check the stats for the latest 30 days and a list of the last Zai API outages.

Stats for Zai API outages in the last 30 days

Number of Outages

1

Average Downtime

1322 mins

Total Downtime

1322 mins

Since last incident

30 days

Users reports for Zai API in the last 12 hours

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Get access to historical data and Zai API's lastest outages

Minor · 30 days ago · lasted about 22 hours

Intermittent payment failures

We've identified an issue with an upstream provider, intermittently causing payment failures. We are working with the provider as a matter of priority, and will provide further updates as they become available.

Minor · 4 months ago · lasted about 17 hours

Potential disruptions

We've been advised of some system instability in downstream services, potentially resulting in delays to payments or intermittent errors. Our team is monitoring all our systems closely, and will respond to any issues on priority as required. Updates will to be provided here if and as the situation develops.

Minor · 5 months ago · lasted about 21 hours

Temporary disruption to webhooks/callbacks

Zai has identified a disruption to our webhooks/callbacks service on Tue 10th Jan, between 5:30pm and 12:30am. While no payments were adversely affected and our API remained fully operational, this lack of notifications may have caused our customers' systems to incorrectly reflect payment statuses. To address this gap, we will be replaying all webhook/callback notifications missed during this window TODAY at 5:00pm AEST. Please reach out to your Zai Account Manager as a matter of urgency if you have any concerns with this response, and we will endeavour to tailor remediation actions to your specific requirements. Replay activities are likely to take several hours, and further updates will be posted here as appropriate throughout the process.

Minor · 8 months ago · lasted about 2 hours

Investigating issues with Batch Payments

We’re currently investigating a potential service interruption with our Batch Payments. We apologise for any inconvenience and will provide more updates as they become available.

Minor · 8 months ago · lasted about 3 hours

Investigating issues with Production APIs

We’re currently investigating a potential service interruption with our Production APIs. We apologise for any inconvenience and will provide more updates as they become available.

Minor · 9 months ago · lasted 1 minute

Transaction processing delay

We are currently experiencing delays to direct debit and direct credit transactions. The team have identified the issue, and are working on implementing a fix as quickly as possible. Updates will be posted as soon as they become available.

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Minor · 12 months ago · lasted less than a minute

Investigating issues with Virtual Accounts Creation

While our services remain available, we’re investigating issues being experienced by a third party provider. We apologise for any inconvenience and will post further updates as they become available.

Minor · over 1 year ago · lasted 27 days

Investigating issues with Batch Payments

While our services remain available, we’ve identified issues where Batch Payments have been delayed. We apologise for any inconvenience and will post further updates as they become available.

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Frequently Asked Questions

Is Zai API down right now? What is Zai current status?
Zai seems to be up and running. We've updated the status 2 minutes ago.
Was Zai API down today?
Zai is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Zai, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
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Zai outage? How can I monitor Zai?
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