Is Zai Down?

This page shows the live Zai status so you can confirm in seconds if Zai is down.

Zai current status

Updated a few minutes ago

Zai is operational

IsDown pulls data from the official status page every few minutes and collects user-reported Zai issues.
Refresh the page to see the latest updates.

Zai user-reported issues in the last 24 hours

This chart displays the number of user-reported Zai problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

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Zai outage history

IsDown has tracked 128 incidents since started monitoring Zai downtimes in March 2021. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

  • Apr 28 2025

    11 days ago · lasted about 3 hours

    We’re currently investigating a service interruption with our Production API specifically in creation of new Virtual Accounts causing an increased rate of activation failure statuses. As we investigate please note that any Virtual Account creation...

  • Mar 02 2025

    2 months ago · lasted about 2 hours

    We’re currently investigating a potential service interruption with our Card Payments. Some proportion of card payments are failing. We apologise for any inconvenience. We will provide more updates as they become available.

  • Jan 29 2025

    3 months ago · lasted about 1 hour

    We’re currently investigating a potential service interruption with our Production APIs. We apologise for any inconvenience and will provide more updates as they become available. This is an intermittent issue causing Virtual Account and PayId re...

  • Jan 08 2025

    4 months ago · lasted about 17 hours

    We’re currently investigating a potential service interruption with our Production APIs. We apologise for any inconvenience and will provide more updates as they become available. This is specifically impacting registrations of new PayIds and Vir...

  • Nov 21 2024

    6 months ago · lasted about 1 hour

    Connectivity issues with our upstream partner are again causing disruption to our Virtual Accounts registration APIs. Resolution of the issue is ultimately outside our control, however we will continue to monitor the situation closely. Further up...

  • Mar 2021 ...
    IsDown started monitoring Zai status

    We've tracked and collected 128 incidents since started monitoring Zai status

Sign up and check all outage history

Latest user comments about Zai issues

No comments yet

Zai outages in the last 30 days

Number of Incidents

1 issues

Last incident

11 days ago

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Having problems with Zai? What can you do?

  1. First, stay calm.

    • We know it's stressful when Zai is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
  2. Make a quick evaluation of the impact of the Zai outage

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did Zai already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Zai status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
  3. Communicate with your team and users quickly

    • If Zai is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
  6. Did Zai recover?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
    • Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.
  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

Want to be informed about Zai status changes?

IsDown offers an easy way to monitor Zai with maximum flexibility

Major Outages Notifications

IsDown monitors Zai for major outages. A major outage is when Zai experiences a critical issue that severely affects one or more services/regions. When Zai marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Zai status page for minor outages. A minor outage is when Zai experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Zai status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Zai publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Zai and all their 9 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Zai and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is Zai down today?

Zai isn't down. You can check Zai status and incident details on the top of the page. IsDown continuously monitors Zai official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Zai status?

Zai is currently operational. You can check Zai status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Zai outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Zai slow today?

Currently there's no report of Zai being slow. Check on the top of the page if there are any reported problems by other users.

How are Zai outages detected?

IsDown monitors the Zai official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Zai outage?

Zai last outage was on April 28, 2025 with the title "Investigating issues with Production APIs"

Zai not working for you? How do I know if Zai is down?

  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.

How can I check Zai status and outages?

Why use IsDown to monitor Zai instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Zai and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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