Never miss outages in Zai API again
IsDown continuously monitor the official Zai API status page for ongoing outages. Check the stats for the latest 30 days and a list of the last Zai API outages.
Stats for Zai API outages in the last 30 days
Number of Outages
1
Average Downtime
1322 mins
Total Downtime
1322 mins
Since last incident
30 days
Users reports for Zai API in the last 12 hours
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Get access to historical data and Zai API's lastest outages
Minor · 30 days ago · lasted about 22 hours
We've identified an issue with an upstream provider, intermittently causing payment failures. We are working with the provider as a matter of priority, and will provide further updates as they become available.
Minor · 4 months ago · lasted about 17 hours
We've been advised of some system instability in downstream services, potentially resulting in delays to payments or intermittent errors. Our team is monitoring all our systems closely, and will respond to any issues on priority as required. Updates will to be provided here if and as the situation develops.
Minor · 5 months ago · lasted about 21 hours
Temporary disruption to webhooks/callbacks
Zai has identified a disruption to our webhooks/callbacks service on Tue 10th Jan, between 5:30pm and 12:30am. While no payments were adversely affected and our API remained fully operational, this lack of notifications may have caused our customers' systems to incorrectly reflect payment statuses. To address this gap, we will be replaying all webhook/callback notifications missed during this window TODAY at 5:00pm AEST. Please reach out to your Zai Account Manager as a matter of urgency if you have any concerns with this response, and we will endeavour to tailor remediation actions to your specific requirements. Replay activities are likely to take several hours, and further updates will be posted here as appropriate throughout the process.
Minor · 8 months ago · lasted about 2 hours
Investigating issues with Batch Payments
We’re currently investigating a potential service interruption with our Batch Payments. We apologise for any inconvenience and will provide more updates as they become available.
Minor · 8 months ago · lasted about 3 hours
Investigating issues with Production APIs
We’re currently investigating a potential service interruption with our Production APIs. We apologise for any inconvenience and will provide more updates as they become available.
Minor · 9 months ago · lasted 1 minute
Transaction processing delay
We are currently experiencing delays to direct debit and direct credit transactions. The team have identified the issue, and are working on implementing a fix as quickly as possible. Updates will be posted as soon as they become available.
Minor · 12 months ago · lasted less than a minute
Investigating issues with Virtual Accounts Creation
While our services remain available, we’re investigating issues being experienced by a third party provider. We apologise for any inconvenience and will post further updates as they become available.
Minor · over 1 year ago · lasted 27 days
Investigating issues with Batch Payments
While our services remain available, we’ve identified issues where Batch Payments have been delayed. We apologise for any inconvenience and will post further updates as they become available.
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