Is UserTesting Down? Check current status

Check if UserTesting is down, official outages, user-reported issues, and outages map.

Current UserTesting status

UserTesting is working normally

Updated from UserTesting official status page

UserTesting not working for you?

UserTesting service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
UserTesting Outage Map

View UserTesting Reports Map

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UserTesting recent outages and downtime history

IsDown has tracked 124 incidents since started monitoring UserTesting status in January 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official UserTesting outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 24, 2025
06:28 PM CEST
Minor
Issues when duplicating certain study types
We are aware of some issues happening when attempting to duplicate certain study types (Surveys a...
about 1 hour
Oct 20, 2025
11:48 AM CEST
Minor
Temporary Slowness Notice
You may experience slower performance or temporary issues loading some parts of the site. This is...
about 2 hours
Oct 10, 2025
09:40 AM CEST
Minor
Issue affecting the video player
We are currently investigating a technical issue affecting our video player. Users might see the ...
about 2 hours
Oct 03, 2025
10:57 AM CEST
Minor
Delayed Payments
We are aware of an issue affecting the delivery of some payments scheduled from October 1st onwar...
4 days
Sep 24, 2025
01:50 AM CEST
Major
Some contributors are unable to log into the UserTesting mobile application
We're investigating reports that some contributors are unable to log into our mobile application....
about 11 hours
Sep 08, 2025
03:40 PM CEST
Major
Issue loading the UserTesting platform
We are seeing reports of issues loading the platform. We are currently investigating and will sha...
about 1 hour
Jun 04, 2025
12:11 AM CEST
Minor
Results page loading slowly for some Surveys or Interaction tests
We're investigating an issue which might cause the Results page to load slowly for some Surveys o...
about 12 hours
May 20, 2025
08:40 PM CEST
Minor
General platform slowness
We are currently investigating this issue.
about 2 hours
May 16, 2025
04:10 PM CEST
Minor
Slow loading in Surveys and Interaction Tests results
We are currently investigating slow loading for the results page on both Surveys and Interaction ...
about 3 hours
Apr 16, 2025
09:34 PM CEST
Major
Zoom is currently experiencing an outage
Zoom is currently experiencing an outage. This is directly impacting all Live Conversations. We a...
about 2 hours
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  • Monitor external dependencies in one status page
  • Track status changes in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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User comments about UserTesting status

See what users are saying about UserTesting issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Opara - Unfortunately the UserTesting site is unavailable signing up.

  • Alicia - Trying to login, gives 500:internal server error 'Sorry, we seem to be having difficulties.'.

  • Essie - main page giving 500 error with following message "Sorry, we seem to be having difficulties.".

  • James - I keep getting a 502 bad gateway error..

  • angel - won’t me log in. if i do get logged in it just refreshes and logs me out .

  • manu - it's not allowing me to sign in on the ios mobile app.

  • Matt - Has anyone been able to log in to the UT app yet? still down for me. This happened last week, but it was the app and web app..

  • Lisa - Can not use User Testing app even after several attempts to change password..

  • Jake - Cant login to usertesting app. Website seems to be fine. App is down.

  • Ashton - can't get onto the user testing app .

  • Debra - I cannot log in tovthe usertesting app regardless of having reset the password. .

  • Mel - Site is down, it is just saying page can't be found.

  • Thomas - The website is giving an error saying this page can't be found..

  • Jeff - Can’t sign in or access my tests.

  • Ashle - The dashboard won’t load and the app keeps giving an error that something is wrong. .

  • Josh - Completely down. No website or apps working.

  • Debra - Says webpage can't be found after trying to log in.

  • Eliza - Getting an error that says "app.usertesting.com page can’t be found".

  • Joel - This app.usertesting.com page can’t be found No webpage was found for the web address: https://app.usertesting.com/users/sign_in HTTP ERROR 404 Uh oh....

  • Jake - Cant access app or web (Contributor) - 404 error on web. "Incorrect Password" on Android App.

  • Chanel - app not letting me in, website showing error that page doesn't exist.

  • Cheria - Website gives an error message, also cannot login to the mobile website..

  • Brent - Test would not upload; site dashboard will not load. .

  • Jim - Service not working. System down..

  • Elle - Getting a server error issue.

  • Josh - Internal Server 500 error.

  • Michael - Message says Sorry, we seem to be having difficulties..

  • Tester - Tried starting a test and got 500: Internal Server Error and "Sorry, we seem to be having difficulties." .

  • Stephen - Sorry, we seem to be having difficulties. Try refreshing the page or reloading the UserTesting home page..

  • . - Unable to upload video on desktop..

UserTesting components or services current status

Component Status Details
Customer Dashboard status OK View details
Fulfillment Services status OK View details
handrailux.com status OK View details
Logged Out Application status OK View details
Ordering status OK View details
Recording Services status OK View details
Third-Party Integrations status OK View details
Third-Party Services status OK View details
Tools & Services status OK View details
Usermuse.com status OK View details
Video Management status OK View details
Voicebase Processing Cluster - EU status OK View details
Voicebase /V3 API - EU status OK View details
Voicebase /V3 API - US status OK View details
Zoom Zoom Meetings status OK View details
Zoom Zoom Software status OK View details
Zoom Zoom Video Webinars status OK View details

Users who monitor UserTesting status also monitor these services

Users are monitoring tens of services with IsDown. Here are some that are monitored together with UserTesting. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.

AWS

AWS

OK
Microsoft Azure

Microsoft Azure

OK
Slack

Slack

OK
IsDown

IsDown

OK
LaunchDarkly

LaunchDarkly

OK
Anaplan

Anaplan

OK
Salesforce

Salesforce

MINOR
SAP Concur

SAP Concur

OK
Akamai

Akamai

MINOR
Azure Databricks

Azure Databricks

OK
Frame.io

Frame.io

OK
Box

Box

OK
PROS

PROS

OK
Snowflake

Snowflake

OK
Dun & Bradstreet

Dun & Bradstreet

OK
View all services Start Monitoring Your Dependencies
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UserTesting is a platform that allows businesses to gather real-time feedback from users on their websites, apps, and prototypes to improve usability and customer experience.

Monitoring UserTesting since January 2023

Tracking 54 UserTesting services and regions

Need help? Try here:
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Support at website.
Check their status page.

14 incidents in 2025

How to monitor the status of UserTesting and all your dependencies?

IsDown is a status page aggregator that monitors if UserTesting and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when UserTesting, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors UserTesting?

IsDown monitors UserTesting health in almost real-time

Every few minutes we go to the status page of UserTesting (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of UserTesting's 54 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in UserTesting, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from UserTesting and other services.

What you get when monitoring UserTesting with IsDown

Track UserTesting incidents and downtimes by severity

IsDown checks UserTesting official status page for major/minor outages or downtimes. A major outage is when UserTesting experiences a critical issue that severely affects one or more services/regions. A minor incident is when UserTesting experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a UserTesting outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with UserTesting

UserTesting and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of UserTesting outages and downtimes

IsDown collects all information from the outages published in UserTesting status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming UserTesting maintenance events

UserTesting publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the UserTesting outages that impact your business

IsDown monitors UserTesting and all their 54 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor UserTesting but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor UserTesting and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Get notified imediatelly when there's an issue with UserTesting or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from UserTesting and other services.

Start Monitoring for Free

Send outage information from UserTesting and other services to your tools

IsDown integrates with 20+ tools. Connect the status of UserTesting and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

Start Monitoring for Free

Share UserTesting status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is UserTesting down?'

Start Monitoring for Free

UserTesting Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect UserTesting outages, IsDown monitors UserTesting's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official UserTesting status page monitoring with real-time incident details.
Monitor 4,522+ services including UserTesting in a single dashboard.
Instant UserTesting outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of UserTesting official status and user-reported issues.
Maintenance feed for UserTesting
Granular alerts filtering by UserTesting components and regions.
Start Monitoring UserTesting with IsDown

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Frequently Asked Questions

Is UserTesting down today?

UserTesting isn't down. You can check UserTesting status and incident details on the top of the page. IsDown continuously monitors UserTesting official status page every few minutes. In the last 24 hours, there were 1 outages reported.

What is the current UserTesting status?

UserTesting is currently operational. You can check UserTesting status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a UserTesting outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is UserTesting down today or just slow?

Currently there's no report of UserTesting being slow. Check on the top of the page if there are any reported problems by other users.

How are UserTesting outages detected?

IsDown monitors the UserTesting official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is UserTesting having an outage right now?

UserTesting last outage was on October 24, 2025 with the title "Issues when duplicating certain study types"

How to check if UserTesting is down?

Why use IsDown to monitor UserTesting instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor UserTesting and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring UserTesting?

IsDown and DownDetector help users determine if UserTesting is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about UserTesting's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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