Outage in 8x8

No VM audio on VCC queues

Resolved Minor
June 28, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 
Components affected
8x8 NA27 8x8 NA2 8x8 Contact Center Login Authentication Services and Administration Portal 8x8 NA10 8x8 NA5 8x8 NA28 8x8 SB1 8x8 EU7 8x8 NA39 8x8 NA29 8x8 NA37 8x8 NA3 8x8 Contact Center Login Authentication Services and Administration Portal 8x8 EU11 8x8 NA1 8x8 NA4 8x8 NA9 8x8 NA30 8x8 NA15 8x8 BC1 8x8 Contact Center UK3 8x8 Contact Center 8x8 Contact Center SK1 8x8 Contact Center Login Authentication Services and Administration Portal 8x8 NA8 8x8 NA37 8x8 NA6 8x8 NA38 8x8 EU5 8x8 Contact Center HK1 8x8 NA38 8x8 NA17 8x8 CA1 8x8 EU2 8x8 EU4 8x8 AU1 8x8 AP1 8x8 EU8 8x8 NA12 8x8 NA19 8x8 EU9 8x8 NA13 8x8 NA20 8x8 NA14 8x8 EU3 8x8 NA7 8x8 BC2 8x8 CA2 8x8 EU10 8x8 Contact Center UK2 8x8 NA11 8x8 NA18 8x8 EU6 8x8 Contact Center SY1 8x8 Contact Center 8x8 Contact Center 8x8 Contact Center US2 8x8 EMEA 8x8 Contact Center US1 8x8 Contact Center ON1 8x8 APAC 8x8 Americas

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Latest Updates ( sorted recent to last )
INFORMATIONAL over 2 years ago - at 06/28/2023 01:29PM

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 

INFORMATIONAL over 2 years ago - at 06/28/2023 01:59PM

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

INFORMATIONAL over 2 years ago - at 06/28/2023 02:24PM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

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