Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Actionstep Outage History

Every past Actionstep outage tracked by IsDown, with detection times, duration, and resolution details.

There were 108 Actionstep outages since January 2017. The 25 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor June 2, 2026

June 2026: Actionstep Gmail Add-on & Logging in to the Actionstep Mobile App using Gmail.

Detected Jun 2, 2026 9:38 PM EDT · Resolved Jun 3, 2026 8:32 PM EDT · Duration about 23 hours

The Actionstep Gmail Add-on failed and users experienced issues logging into the mobile app using Google/Gmail accounts due to the add-on running on Google's deprecated Rhino runtime, which Google discontinued. The outage lasted 22.9 hours while the team migrated the Apps Script project to the V8 runtime and redeployed the add-on. The service has been fully restored and the team has reviewed runtime dependencies to prevent similar issues with deprecated infrastructure.

Minor May 21, 2026

May 2026: Performance degradation and 500 errors

Detected May 21, 2026 9:25 PM EDT · Resolved May 22, 2026 2:23 AM EDT · Duration about 5 hours

Actionstep experienced API performance issues causing slowness and intermittent 500 errors for some users over a 5-hour period. The engineering team identified and investigated the root cause while the service remained degraded. The issue was fully resolved, with users advised to contact support if they continued experiencing problems.

Minor May 10, 2026

May 2026: Third-Party Service Disruption – Xero

Detected May 10, 2026 7:53 PM EDT · Resolved May 10, 2026 8:51 PM EDT · Duration about 1 hour

Actionstep users experienced difficulties accessing Xero due to a third-party hardware issue with AWS that impacted Xero's platform, causing delays and errors when accessing accounting or financial data. The incident affected Xero integration features within Actionstep, though Actionstep's core systems remained operational. Xero resolved the underlying issue after 58 minutes, restoring normal platform functionality.

Major March 16, 2026

March 2026: 502 bad gateway errors and 504 unexpected API errors

Detected Mar 16, 2026 4:42 PM EDT · Resolved Mar 16, 2026 5:03 PM EDT · Duration 21 minutes

Actionstep experienced a system outage from 9:15am to 9:51am NZT on March 17, 2026, causing 502 bad gateway and 504 API errors that prevented user access to the platform. Users who managed to log in encountered error messages, instability, and slow performance across the Australia region. The team implemented an urgent fix that restored normal platform access and performance, with no data loss reported.

Major March 11, 2026

March 2026: Actionstep Staging System Outage - 11/03/2026

Detected Mar 11, 2026 1:07 AM EDT · Resolved Mar 11, 2026 4:07 AM EDT · Duration about 3 hours

The Actionstep Staging system experienced a complete outage on March 11, 2026, affecting all regions including Canada, USA (West), USA (East), United Kingdom, and Australia. The outage lasted approximately 3 hours, beginning at 3:44 AM NZT and was resolved by 9:04 PM NZT the same day. The staging systems were restored to full functionality and are now accessible again.