Actionstep Outage History

The Actionstep Gmail Add-on failed and users experienced issues logging into the mobile app using Google/Gmail accounts due to the add-on running on Google's deprecated Rhino runtime, which Google discontinued. The outage lasted 22.9 hours while the team migrated the Apps Script project to the V8 runtime and redeployed the add-on. The service has been fully restored and the team has reviewed runtime dependencies to prevent similar issues with deprecated infrastructure.

Actionstep experienced API performance issues causing slowness and intermittent 500 errors for some users over a 5-hour period. The engineering team identified and investigated the root cause while the service remained degraded. The issue was fully resolved, with users advised to contact support if they continued experiencing problems.

Actionstep users experienced difficulties accessing Xero due to a third-party hardware issue with AWS that impacted Xero's platform, causing delays and errors when accessing accounting or financial data. The incident affected Xero integration features within Actionstep, though Actionstep's core systems remained operational. Xero resolved the underlying issue after 58 minutes, restoring normal platform functionality.

Actionstep experienced a system outage from 9:15am to 9:51am NZT on March 17, 2026, causing 502 bad gateway and 504 API errors that prevented user access to the platform. Users who managed to log in encountered error messages, instability, and slow performance across the Australia region. The team implemented an urgent fix that restored normal platform access and performance, with no data loss reported.

The Actionstep Staging system experienced a complete outage on March 11, 2026, affecting all regions including Canada, USA (West), USA (East), United Kingdom, and Australia. The outage lasted approximately 3 hours, beginning at 3:44 AM NZT and was resolved by 9:04 PM NZT the same day. The staging systems were restored to full functionality and are now accessible again.