What is Ancestry status right now?

Ancestry is operational. Check Ancestry service health and outages at the top of this page for real-time updates.

When was the last Ancestry outage?

The last Ancestry outage was on March 23, 2026: "Customers may be experiencing issues at this time. Investigation underway."

How do I check if Ancestry is down?

Use IsDown to monitor Ancestry status and get alerts when Ancestry is down. You can also check the official Ancestry status page.

How do I get alerts when Ancestry is down?

Create an IsDown account to monitor Ancestry status. Get instant alerts via Slack, PagerDuty, or email when Ancestry outages occur.

Is Ancestry Down? Current Status and Outages

Q: Is Ancestry down today?

Ancestry is not down today according to the official status page. IsDown monitors Ancestry status continuously for outages and service health issues.

Ancestry status updated 2 minutes 31 seconds ago

Current Ancestry status

Ancestry is working normally

IsDown last checked Ancestry status on May 10, 2026 at 05:25 PM EDT. We've received 2 user reports in the past 24 hours.

Monitoring since Feb 2023 · 107 incidents caught · 8 components tracked in real-time

Ancestry service health over the last 24 hours

This chart shows the number of user-reported issues for Ancestry service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

Outage Map

See where users report Ancestry is down. The map shows recent Ancestry outages from around the world.

Top locations, last 24h:

Canada
United States

Ancestry Outage Map

Recent Ancestry outage reports

See what users report when Ancestry is down and how Ancestry outages affect them.

May 07, 2026 (3 days ago) 🇳🇿 New Zealand

John - Seeking an individual's Profile stiil defaults to {Unknown ...] or 'this feature is temporarily unavailable' ... again and again. Hints cannot be accessed..
May 07, 2026 (3 days ago) 🇺🇸 United States of America

Dianne - I have not been able to sustain access to any of my trees. When I do get in and select a person I am taken to an "unknown person page". Then I get the message to try reloading. This has been going on since 7:00 p.m. However, the most common result that I get when I close out and open the site....
May 07, 2026 (3 days ago) 🇺🇸 United States of America

Betty - I am unable to access a single ancestor. All that comes up is unknown person..
May 07, 2026 (3 days ago) 🇺🇸 United States of America

It's not working normally. It keeps giving the "temporarily unavailable" error. It's been down for a couple of hours already..
May 07, 2026 (3 days ago) 🇩🇪 Germany

Ancestry is down, nothing is working on the site at the moment. "Unavailable at this time" "Back soon" "Try again later" etc.
May 07, 2026 (3 days ago) 🇦🇺 Australia

Individual records not loading properly.
May 07, 2026 (3 days ago) 🇺🇸 United States of America

RH - unable to access any of my trees after multiple varies tries and browsers and devices only seems to be operational in the app.
May 07, 2026 (3 days ago) 🇺🇸 United States of America

Joe - Can login in but nothing else.
May 07, 2026 (3 days ago) 🇺🇸 United States of America

Pages "temporarily unavailable".
May 07, 2026 (3 days ago) 🇺🇸 United States of America

DHS - Crappy website. Can't see anyone in my tree. Garbage!.
May 07, 2026 (3 days ago) 🇺🇸 United States of America

Darla - Using my laptop on the website and Ancestry will not bring up people, I'm just getting a blank fact page with the name as unknown I've rebooted, shut completely down and restarted. Been going on for about an hour..
May 07, 2026 (3 days ago) 🇺🇸 United States of America

Can't merge duplicates or access hints..
May 07, 2026 (3 days ago) 🇳🇿 New Zealand

John - Seeking to open an individual's Profile just displays an empty profile for an [Unknown person], with 'Birth Unknown', 'Death Unknown' etc.
May 07, 2026 (3 days ago) 🇺🇸 United States of America

won't open hints, says not available at this time, try again later.
May 07, 2026 (3 days ago) 🇺🇸 United States of America

D. - Cannot get hints. Much info will not come up. Not working this evening. If I click on a person's name, nothing comes up at all, not even the person..

Early detection is everything

User reports often detect issues before official status pages acknowledge them. Learn how crowdsourced monitoring combined with official status pages provides faster outage detection than relying on either approach alone.

Ancestry Downtime Health — Last 90 Days

In the last 90 days, Ancestry had 3 incidents (2 major outages and 1 minor incident) with a median duration of 1 hour 29 minutes.

Total

Incidents

Critical

Major Outages

Warning

Minor Incidents

Duration

1 hour

Median Resolution

Recent Ancestry outages detected

Full incident reports for recent Ancestry outages, including timelines, affected components, and resolution details.

about 1 hour

Widespread family tree service outage

May 07, 2026 at 08:34 PM

Never acknowledged

37 minutes

Customers may be experiencing issues at this time. Investigation underway.

Mar 23, 2026 at 02:17 PM

Detected 3 minutes before

about 2 hours

Customers may be experiencing issues at this time. Investigation underway.

Mar 23, 2026 at 12:12 PM

about 1 hour

Customers may be experiencing issues at this time. Investigation underway.

Dec 05, 2025 at 03:57 AM

about 21 hours

Customers may be experiencing issues at this time. Investigation underway.

Oct 20, 2025 at 08:51 AM

about 3 hours

Customers may be experiencing issues at this time. Investigation underway.

Oct 10, 2025 at 11:29 AM

about 1 hour

Customers may be experiencing issues at this time. Investigation underway.

Jul 22, 2025 at 11:54 AM

43 minutes

Customers may be experiencing issues at this time. Investigation underway.

Jul 18, 2025 at 11:15 AM

25 minutes

Customers may be experiencing issues at this time. Investigation underway.

Jun 26, 2025 at 12:15 PM

about 4 hours

Customers may be experiencing issues at this time. Investigation underway.

Jun 18, 2025 at 06:57 PM

Title	IsDown detected At	Duration
Widespread family tree service outage Users report blank screens, unavailable family tree data, and inaccessible hints during service o...	May 08, 2026 at 12:34 AM UTC Never acknowledged	about 1 hour
Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	Mar 23, 2026 at 06:20 PM UTC IsDown detected 3 minutes before official update	37 minutes
Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	Mar 23, 2026 at 04:12 PM UTC	about 2 hours
Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	Dec 05, 2025 at 08:57 AM UTC	about 1 hour
Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	Oct 20, 2025 at 12:51 PM UTC	about 21 hours
Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	Oct 10, 2025 at 03:29 PM UTC	about 3 hours
Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	Jul 22, 2025 at 03:54 PM UTC	about 1 hour
Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	Jul 18, 2025 at 03:15 PM UTC	43 minutes
Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	Jun 26, 2025 at 04:15 PM UTC	25 minutes
Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	Jun 18, 2025 at 10:57 PM UTC	about 4 hours

View complete Ancestry outage history

Ancestry Components Status

Check if any Ancestry component is down. View the current status of 8 services and regions.

Component	Status	Details
DNA-related Features status	OK	View details
Family Tree Features status	OK	View details
Hint-related Functionality status	OK	View details
Home Page status	OK	View details
Login Processes status	OK	View details
Mobile Applications status	OK	View details
Search Functionality status	OK	View details
Shopping Cart status	OK	View details

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Frequently Asked Questions

Is Ancestry down today?

Ancestry isn't down. You can check Ancestry status and incident details on the top of the page. IsDown continuously monitors Ancestry official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Ancestry status?

Ancestry is currently operational. You can check Ancestry status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Ancestry outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Ancestry down today or just slow?

Currently there's no report of Ancestry being slow. Check on the top of the page if there are any reported problems by other users.

How are Ancestry outages detected?

IsDown monitors the Ancestry official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Ancestry having an outage right now?

Ancestry last outage was on March 23, 2026 with the title "Customers may be experiencing issues at this time. Investigation underway."

How often does Ancestry go down?

IsDown has tracked 103 Ancestry incidents since February 2023. When Ancestry goes down, incidents typically resolve within 66 minutes.

Is Ancestry down for everyone or just me?

Check the Ancestry status at the top of this page. IsDown combines official status page data with user reports to show whether Ancestry is down for everyone or if the issue is on your end.

What Ancestry components does IsDown monitor?

IsDown monitors 8 Ancestry components in real-time, tracking the official status page for outages, degraded performance, and scheduled maintenance.

How to check if Ancestry is down?

Subscribe (if possible) to updates on the official status page.
IsDown continuously monitors the Ancestry status page and multiple sources to provide up-to-date information. Check back with us for the latest Ancestry uptime status.

Why use IsDown to monitor Ancestry instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Ancestry and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Ancestry?

IsDown and DownDetector help users determine if Ancestry is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Ancestry's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.