Articulate Outage History

Articulate's AI Assistant experienced an issue where Course Drafts were generating empty content, though refreshing the page could sometimes make the content appear. The problem affected users' ability to generate AI-powered course drafts properly. The issue was resolved after 1.8 hours when a fix was deployed and normal AI Course Draft generation was restored.

Articulate 360 experienced delayed provisioning for users signing in with SSO, preventing affected users from seeing their expected access immediately. The Account Management component was impacted for 5.6 hours. The issue was fixed and provisioning returned to normal operation, with monitoring continued to ensure system stability.

Some users experienced intermittent access issues with E-Learning Heroes, encountering error messages or being unable to access the platform entirely. The vendor worked to stabilize the platform, and normal loading functionality was restored after monitoring confirmed stable performance. The incident was fully resolved after 2.2 hours.

Articulate's Review 360 service experienced an issue where newly uploaded Storyline courses failed to load, causing creators to encounter loading errors when trying to open recently published content. Existing content remained unaffected and continued to work normally throughout the incident. The issue was resolved after 3.2 hours, with newly uploaded Storyline content now loading as expected.

Rise 360 experienced an issue where audio and video files became stuck in processing, preventing users from completing their content creation workflows. The incident affected the Rise 360 component for 2.5 hours. The engineering team implemented a fix and monitored the system until normal processing functionality was fully restored.

Articulate 360 Desktop App experienced a major sign-in issue lasting 2 hours where creators couldn't log in or got stuck during authentication, preventing them from launching and updating apps. Users reported subscription validation errors when trying to access Storyline and other desktop applications, even though their online services like Rise remained accessible. The issue was identified, fixed, and resolved after monitoring confirmed the solution was working.

Articulate 360's AI image generation feature experienced an outage that prevented creators from generating images using the AI Images functionality. The issue affected all Articulate 360 products and lasted approximately 1.7 hours. The problem was resolved through a implemented fix, with the service returning to normal operation and continued monitoring to ensure stability.

Articulate experienced an issue with their account management system that prevented customers from purchasing new subscriptions or adding seats to existing subscriptions. The problem affected the e-commerce functionality for approximately 38 minutes. The issue was resolved and purchasing capabilities were fully restored.

Rise 360 experienced degraded performance for 2.2 hours, causing slow, unresponsive behavior when users attempted to open or edit courses. The service team implemented a fix that restored normal performance and continued monitoring to ensure system stability. The incident was fully resolved with Rise 360 operating normally.

Articulate's AI audio generation feature in Rise 360 experienced a malfunction where clicking "Generate Speech" caused scripts to disappear without producing audio. Users also reported being unexpectedly logged out and unable to log back in due to authentication errors, requiring password resets to regain access. The issue was mitigated after 1.5 hours and fully resolved following a monitoring period.