Articulate Outage History

Articulate 360's AI image generation feature experienced an outage that prevented creators from generating images using the AI Images functionality. The issue affected all Articulate 360 products and lasted approximately 1.7 hours. The problem was resolved through a implemented fix, with the service returning to normal operation and continued monitoring to ensure stability.

Articulate experienced an issue with their account management system that prevented customers from purchasing new subscriptions or adding seats to existing subscriptions. The problem affected the e-commerce functionality for approximately 38 minutes. The issue was resolved and purchasing capabilities were fully restored.

Rise 360 experienced degraded performance for 2.2 hours, causing slow, unresponsive behavior when users attempted to open or edit courses. The service team implemented a fix that restored normal performance and continued monitoring to ensure system stability. The incident was fully resolved with Rise 360 operating normally.

Articulate's AI audio generation feature in Rise 360 experienced a malfunction where clicking "Generate Speech" caused scripts to disappear without producing audio. Users also reported being unexpectedly logged out and unable to log back in due to authentication errors, requiring password resets to regain access. The issue was mitigated after 1.5 hours and fully resolved following a monitoring period.

Articulate's Localization service experienced timeouts when translating certain languages that use glossaries, affecting customers using Glossaries in Rise 360 and Storyline 360. The service interruptions lasted approximately 1.2 hours before a fix was implemented and the incident was resolved.

Articulate Localization experienced timeouts when translating certain languages that use glossaries, affecting customers using Glossaries in Rise 360 and Storyline 360. The service interruptions lasted 3.8 hours before a fix was implemented and translations resumed normal operation. The team monitored the service to ensure stability after resolution.

The AI Images feature in Articulate 360 products experienced an outage that prevented creators from generating images using the AI functionality. The incident lasted 4.3 hours, during which users were completely unable to access the image generation service. A fix was implemented and the service was restored to normal operation, with continued monitoring to ensure stability.

Articulate's billing platform experienced a major outage for 1.5 hours that prevented customers from placing orders through all channels including e-commerce, self-service, direct ordering, and partner ordering. The company worked with third-party vendors to implement a fix and restore full ordering functionality. The incident was resolved with purchasing and order processing returning to normal operations.

Vimeo videos were not playing correctly in Rise 360 courses, affecting both new courses in the authoring tool and previously published courses in LMS platforms. The issue was caused by a third-party service (Embedly) that Rise 360 uses to render embedded Vimeo content. The incident was resolved after 50 hours when the third-party provider fixed the issue, with users able to restore normal video playback by clearing browser cache or republishing courses.

The AI audio workflow in Rise 360 failed to load for 4.4 hours due to third-party request timeouts, preventing creators from generating or editing AI audio content. Articulate worked with their provider to resolve the timeout issue. The incident was fixed and monitored before being fully resolved.