Articulate Outage History

Articulate experienced a 6.2-hour incident where their AI service provider caused increased latency and failures across AI-powered text generation features including AI Writer, AI Course Drafts, Magic Import, quiz generation, and summarization tools. Users encountered slow responses, timeouts, failed requests, and degraded output quality, particularly with Magic Text Import which returned results that differed from expected behavior. The incident was resolved after multiple periods of recovery and renewed issues, with Articulate working with their AI provider to restore normal performance.

Articulate 360 experienced a major incident affecting billing workflows on articulate.com, preventing users from checking out, generating quotes, viewing pricing, and confirming purchase eligibility. The issue was identified as being related to a third-party service affecting login infrastructure and caused intermittent errors for customers attempting these functions. The incident was resolved after 2.3 hours, restoring normal functionality to all affected billing and account management workflows.

Articulate experienced intermittent failures with AI image generation and editing features in Rise 360 and Storyline 360, which also prevented Course Draft generation in Rise 360 from working properly. The issue lasted 50.4 hours, during which users could sometimes successfully generate images by retrying requests multiple times. The incident was fully resolved after the team restored normal processing for all affected AI features.

Reach 360 and Rise.com experienced intermittent 404 errors and degraded performance for 4.7 hours due to elevated probing activity against the services. Customers encountered intermittent access issues and slower-than-normal performance during this period. The incident was resolved through implemented mitigations that restored normal error rates and service metrics.

Articulate's AI Assistant experienced an issue where Course Drafts were generating empty content, though refreshing the page could sometimes make the content appear. The problem affected users' ability to generate AI-powered course drafts properly. The issue was resolved after 1.8 hours when a fix was deployed and normal AI Course Draft generation was restored.

Articulate 360 experienced delayed provisioning for users signing in with SSO, preventing affected users from seeing their expected access immediately. The Account Management component was impacted for 5.6 hours. The issue was fixed and provisioning returned to normal operation, with monitoring continued to ensure system stability.

Some users experienced intermittent access issues with E-Learning Heroes, encountering error messages or being unable to access the platform entirely. The vendor worked to stabilize the platform, and normal loading functionality was restored after monitoring confirmed stable performance. The incident was fully resolved after 2.2 hours.

Articulate's Review 360 service experienced an issue where newly uploaded Storyline courses failed to load, causing creators to encounter loading errors when trying to open recently published content. Existing content remained unaffected and continued to work normally throughout the incident. The issue was resolved after 3.2 hours, with newly uploaded Storyline content now loading as expected.

Rise 360 experienced an issue where audio and video files became stuck in processing, preventing users from completing their content creation workflows. The incident affected the Rise 360 component for 2.5 hours. The engineering team implemented a fix and monitored the system until normal processing functionality was fully restored.

Articulate 360 Desktop App experienced a major sign-in issue lasting 2 hours where creators couldn't log in or got stuck during authentication, preventing them from launching and updating apps. Users reported subscription validation errors when trying to access Storyline and other desktop applications, even though their online services like Rise remained accessible. The issue was identified, fixed, and resolved after monitoring confirmed the solution was working.