Outage in BigCommerce

Availability Issues

Resolved Minor
June 12, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

BigCommerce engineers are investigating an availability issue. We believe this to be the result of broader internet and cloud provider availability issues at the moment, but are continuing to investigate.
Components affected
BigCommerce Storefront BigCommerce Control Panel BigCommerce API

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/12/2025 08:46PM

This incident has been resolved.

MONITORING 5 months ago - at 06/12/2025 08:27PM

Response times are recovering. Engineers are continuing to monitor the situation and will provide further updates as they become available.

INVESTIGATING 5 months ago - at 06/12/2025 07:49PM

We are continuing to monitor an ongoing issue with our cloud services provider. We will provide further updates as they become available.

INVESTIGATING 5 months ago - at 06/12/2025 06:48PM

We are continuing to monitor an ongoing issue with our cloud services provider. We will provide further updates as they become available.

INVESTIGATING 5 months ago - at 06/12/2025 06:33PM

BigCommerce engineers are investigating an availability issue. We believe this to be the result of broader internet and cloud provider availability issues at the moment, but are continuing to investigate.

source IsDown Widespread server outages impacting user access Reports started 1 minute before official outage was reported

Users report persistent Server Error 500: issues include inability to log in, slow website performance, incomplete page loads, and failed photo uploads, starting around 3 PM on 6/12/25.

Latest BigCommerce outages

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Intermittent Availability Issues - 11 days ago
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