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Outage in Blackbaud

Active Issue Alert – Payment Services, Luminate Online, Raisers Edge NXT, eTapestry, Altru - #000557675

Resolved Major
October 03, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware that our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Payment Service Blackbaud Raiser's Edge NXT Blackbaud Luminate Online Blackbaud eTapestry

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Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 10/03/2024 07:17PM

We are investigating an issue where donation forms are not loading or are displaying error messages upon load. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING over 1 year ago - at 10/03/2024 06:57PM

We are aware that our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Latest Blackbaud outages

Active Issue Alert – Blackbaud Award Management - 4 days ago
Active Issue Alert – Raiser's Edge NXT, CRM, Altru - 000666105 - 6 days ago
Active Issue Alert – Blackbaud Merchant Services and Blackbaud Altru - 000665766 - 7 days ago
Active Issue Alert – BBID - Multiple Products - 000665599 - 8 days ago
Active Issue Alert – Raiser's Edge NXT - 000665512 - 8 days ago

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