Outage in Blackbaud

Active Issue Alert – Blackbaud ID, Altru, Wealthpoint, eTapestry, DonorCentral, Blackbaud Grantmaking, Tuition Management, Financial Edge, Raisers Edge, Education Edge, Impact Edge, - #000581136

Resolved Minor
January 25, 2025 - Started 12 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Altru Blackbaud Tuition Management Blackbaud eTapestry Blackbaud WealthPoint Blackbaud School Website System Blackbaud Fundraiser Performance Management (FPM) Blackbaud Grantmaking Blackbaud .com Blackbaud Accounts Payable API Blackbaud DonorCentral NXT Blackbaud Financial Edge NXT Blackbaud Constituent API Blackbaud Enrollment Management System Blackbaud Learning Management System Blackbaud Payments API Blackbaud Fundraising API Blackbaud General Ledger API Blackbaud Gift API Blackbaud Student Information System Blackbaud Statistical Unit API Blackbaud Core Functionality Blackbaud Treasury API Blackbaud Opportunity API Blackbaud School API Blackbaud Billing Management (EAP) Blackbaud Raiser's Edge NXT

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 01/25/2025 05:20AM

This incident has been resolved.

IDENTIFIED 12 months ago - at 01/25/2025 03:00AM

We diagnosed an issue that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.

INVESTIGATING 12 months ago - at 01/25/2025 02:30AM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 01/25/2025 02:24AM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 01/25/2025 01:37AM

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 12 months ago - at 01/25/2025 01:15AM

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Latest Blackbaud outages

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Active Issue Alert – Blackbaud Financial Edge NXT®, Blackbaud Raiser's Edge NXT®- #000652851 - 8 days ago
Active Issue Alert – Blackbaud Financial Aid Management - 000652582 - 9 days ago

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