Active Issue Alert – Blackbaud Luminate Online® - #000643930

Our engineers have deployed an emergency patch containing fixes for both the donor billing validation errors and eCommerce digital wallet errors. This incident has been resolved.

We have identified an issue impacting donation forms that can cause an error if the form is configured to use the "billing information is same as donor information" option. The workaround is to disable or remove this option for now. Our engineers are working on an emergency patch to resolve it for you as quickly as possible.

We have identified a second issue impacting eCommerce wallet payment options. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We have identified an issue impacting donation forms that can cause an error if the form is configured to use the "billing information is same as donor information" option. Admins can prevent the error by temporarily disabling or removing this option. Our engineers are working on an emergency patch to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.