Outage in Box

[Major] Issues with Uploads, Downloads and Box Notes

Resolved Major
August 16, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Need to monitor Box outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Box, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating an ongoing issue affecting uploads, downloads, signs and Notes. We will provide more information as soon as it is available.
Components affected
Box Web Application Box Uploads/Downloads Box Desktop Client Box Admin Console & Functionality Box Login/SSO Box Search
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 08/16/2023 05:23PM

After further monitoring, this incident is now considered resolved.
Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

MONITORING almost 2 years ago - at 08/16/2023 04:50PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 08/16/2023 04:25PM

Box continues remediation efforts to restore full functionality to the impacted services. The underlying cause of the issue has been identified and efforts are underway to restore stability.

INVESTIGATING almost 2 years ago - at 08/16/2023 04:03PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 08/16/2023 03:54PM

We are investigating an ongoing issue affecting uploads, downloads, signs and Notes. We will provide more information as soon as it is available.

Latest Box outages

[Outage] Box Services Unavailable - 17 days ago
[Major] Issues with Box AI - 18 days ago
[Major] Issues to process payment - 23 days ago
[Major] Issues to open / edit Powerpoint files with MS Office Online - 23 days ago
[Critical] Issues with Multiple Box Services - about 1 month ago

Be the first to know when Box and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook