Outage in Box

[Major] Issues with Search Functionality

Resolved Major
October 10, 2023 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating an ongoing issue affecting Search functionality inclusive of Metadata template search functionality. We will provide more information as soon as it is available.
Components affected
Box Search
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/11/2023 02:07AM

Teams have isolated the cause of the search issues and have completed steps to remediate further impact. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

INVESTIGATING almost 2 years ago - at 10/11/2023 12:54AM

We are continuing to investigate this issue. As of now, impact is not seen to be widespread. Teams are working to further identify the level of impact and have implemented jobs to assist with discoverability. Further updates will be posted when more information becomes available.

INVESTIGATING almost 2 years ago - at 10/10/2023 11:40PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 10/10/2023 10:46PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 10/10/2023 09:47PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 10/10/2023 09:47PM

We are investigating an ongoing issue affecting Search functionality inclusive of Metadata template search functionality. We will provide more information as soon as it is available.

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