Outage in Box

[Critical] Issues with Search

Resolved Major
June 17, 2024 - Started 6 months ago - Lasted about 12 hours
Official incident page

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Outage Details

Our team is investigating an issue with the Search feature. Users may see errors or slowness when attempting to search for content on Box. We will provide additional information as it becomes available.
Components affected
Box Search Box Search
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/18/2024 03:19AM

After further monitoring, this incident is now considered resolved. Search Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 6 months ago - at 06/18/2024 12:28AM

Our team is continuing to monitor the Search feature for any additional impact. We will provide additional updates as they become available.

MONITORING 6 months ago - at 06/17/2024 10:34PM

Our team is continuing to monitor the Search feature for any additional impact. We will provide additional updates as they become available.

MONITORING 6 months ago - at 06/17/2024 09:00PM

Our team is continuing to monitor the Search feature for any additional impact. We will provide additional updates as they become available.

MONITORING 6 months ago - at 06/17/2024 07:24PM

Our team is continuing to monitor the Search feature for any additional impact. We will provide additional updates as they become available.

MONITORING 6 months ago - at 06/17/2024 05:45PM

Our team has taken steps to remediate this issue and are seeing improvement for the Search feature. We are continuing to monitor for any additional impact.

INVESTIGATING 6 months ago - at 06/17/2024 05:01PM

We are still investigating an issue with the Search feature. Users may see errors or slowness when attempting to search for content on Box. We will provide additional information as it becomes available.

INVESTIGATING 6 months ago - at 06/17/2024 03:52PM

Our team is investigating an issue with the Search feature. Users may see errors or slowness when attempting to search for content on Box. We will provide additional information as it becomes available.

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