Outage in Box

[Critical] Issues with Search

Resolved Major
June 17, 2024 - Started 5 months ago - Lasted about 12 hours
Official incident page

Need to monitor Box outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Box, and never miss an outage again.
Start Free Trial

Outage Details

Our team is investigating an issue with the Search feature. Users may see errors or slowness when attempting to search for content on Box. We will provide additional information as it becomes available.
Components affected
Box Search Box Search
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/18/2024 03:19AM

After further monitoring, this incident is now considered resolved. Search Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 5 months ago - at 06/18/2024 12:28AM

Our team is continuing to monitor the Search feature for any additional impact. We will provide additional updates as they become available.

MONITORING 5 months ago - at 06/17/2024 10:34PM

Our team is continuing to monitor the Search feature for any additional impact. We will provide additional updates as they become available.

MONITORING 5 months ago - at 06/17/2024 09:00PM

Our team is continuing to monitor the Search feature for any additional impact. We will provide additional updates as they become available.

MONITORING 5 months ago - at 06/17/2024 07:24PM

Our team is continuing to monitor the Search feature for any additional impact. We will provide additional updates as they become available.

MONITORING 5 months ago - at 06/17/2024 05:45PM

Our team has taken steps to remediate this issue and are seeing improvement for the Search feature. We are continuing to monitor for any additional impact.

INVESTIGATING 5 months ago - at 06/17/2024 05:01PM

We are still investigating an issue with the Search feature. Users may see errors or slowness when attempting to search for content on Box. We will provide additional information as it becomes available.

INVESTIGATING 5 months ago - at 06/17/2024 03:52PM

Our team is investigating an issue with the Search feature. Users may see errors or slowness when attempting to search for content on Box. We will provide additional information as it becomes available.

Latest Box outages

[Major] Some customers may experience public shared links redirecting to a login prompt - 2 days ago
[Major] Issues with opening PowerPoint files in Box for Office Online - 9 days ago
[Major] Issues with Search Feature - 30 days ago
[Critical] Customers may have noticed an issue logging in via SSO and accessing the All Files page and Search services - about 1 month ago
[Major] 503 status code on API calls - about 1 month ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3265 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE