Outage in CardConnect

CoPilot Latency Issues

Resolved Minor

August 31, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

Users may experience extended load times and rendering issues while using CoPilot. We are currently investigating the issue.

Components affected

CardConnect CardPointe Terminal CardConnect CardPointe Desktop CardConnect CardPointe Mobile CardConnect CardPointe Digital Application CardConnect CardPointe Hosted Payment Page (HPP) CardConnect CardPointe Gateway CardConnect CoPilot

Trusted by 1000+ teams

Need to monitor CardConnect outages?

Stop finding out about outages from your users. Monitor 6,020+ cloud services and get alerted the moment something breaks.

Ready to take control?

Start Free Trial

No credit card required

Set up in 2 minutes

14-day free trial

Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 08/31/2022 04:46PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 3 years ago - at 08/31/2022 03:50PM

CardPointe and CoPilot users may be experiencing intermittent issues while using the products. We are continuing to investigate the issue.

INVESTIGATING over 3 years ago - at 08/31/2022 03:14PM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 08/31/2022 03:10PM

Users may experience extended load times and rendering issues while using CoPilot. We are currently investigating the issue.

Latest CardConnect outages

CardPointe Funding Delay (04/02/2026 Batches) - 9 days ago

Funding Delay- 3/22/2026 - 20 days ago

North Debit/EBT Authorization Timeouts - 26 days ago

Cardpointe Integrated Terminal Disruption - about 1 month ago

CardPointe Retail Terminal Service Disruption - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook