Outage in CardConnect

CardPointe and CoPilot Emails Delayed

Resolved Minor

January 06, 2023 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue with a delay in password reset emails being delivered from CardPointe and CoPilot. We are currently working to resolve the issue.

Components affected

CardConnect CoPilot CardConnect CardPointe Desktop CardConnect CardPointe Mobile

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 01/06/2023 10:04PM

This incident has been resolved.

MONITORING over 3 years ago - at 01/06/2023 09:13PM

Email queues are reducing. We continue to monitor the situation.

Email that may have been delayed include:
-CardPointe Forgot Password Email
-CardPointe Password Reset Request Email
-CardPointe Merchant Registration Email
-CardPointe Activate Account Email
-CardPointe New User Email
-CoPilot Daily Account Summary
-CoPilot Equipment Billing

INVESTIGATING over 3 years ago - at 01/06/2023 08:34PM

We are investigating an issue with a delay in password reset emails being delivered from CardPointe and CoPilot.
We are currently working to resolve the issue.

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