Commercetools Platform Page Outage History

An external Content Delivery Network (CDN) experienced widespread network issues that impacted Commercetools Platform's Frontend Delivery service for 59 minutes. The incident was identified as originating from the CDN partner (Cloudflare) rather than Commercetools' own infrastructure. The service teams monitored the situation and coordinated with their CDN partner to restore normal operations.

The Commercetools Platform CI/CD pipeline experienced delays for 48 minutes, preventing new builds and deployments while existing deployments remained functional. The issue was caused by a customer's repository activity that triggered an excessive number of CI builds, creating a queue backlog. The platform team cleared the queue and restored normal build functionality, with builds returning to a green state for affected customers.

The Commercetools Platform experienced elevated 5xx error rates affecting product-related API endpoints in the GCP Europe region for 12 minutes. The engineering team identified the root cause and implemented corrective actions to resolve the issue. The incident was classified as minor and has been resolved with ongoing monitoring in place.

The Commercetools Platform experienced elevated 5xx errors and increased latency affecting order-related API endpoints (/orders and /in-store//orders) in the GCP Europe region. Projects experienced slow response times and 503 errors, particularly impacting order processing functionality. The engineering team applied mitigative measures and saw gradual recovery within 4 minutes of the incident start.

The Commercetools Platform API Hub experienced degraded performance due to high external response times across multiple infrastructure components, causing slow loading times for web shops and delayed project processing. The engineering team identified the root cause and applied mitigative actions to restore optimal performance. The incident lasted 32 minutes with active monitoring and resolution efforts throughout.

The Commercetools Platform experienced elevated 5xx error rates affecting product search and GraphQL endpoints in the GCP Europe region for 28 minutes. Users experienced 503 errors and complete loss of product search functionality on affected projects. The engineering team investigated system logs and diagnostic traces to identify and resolve the service disruption.

The Commercetools Platform experienced a service disruption affecting Merchant Center and Frontend Studio access across GCP North America and AWS North America regions. Users were unable to access these critical commerce management tools during the incident. The service was restored after 8 minutes of downtime.

The Commercetools Platform experienced degraded performance with increased latency in the GCP Europe region for 8 minutes on March 5, 2026. The engineering team investigated and worked to identify the root cause while restoring optimal performance. The incident was classified as minor and has been resolved.

The Commercetools Platform experienced a 40-minute service disruption affecting the Merchant Center in both GCP North America and AWS US regions due to an issue with the underlying identity provider service. Users were unable to log in or access administrative features in the Merchant Center during this period. The engineering team worked with service partners to identify the root cause as an identity provider problem and restore normal functionality.