ControlUp Outage History

ControlUp experienced an outage affecting audit logs in VDI and Desktop applications in the US region for 12.4 hours. The issue was caused by a Microsoft outage that prevented users from accessing audit log functionality. The service was restored after mitigation efforts were implemented and monitored to ensure full recovery.

ControlUp experienced a data streaming issue affecting all regions for 4.2 hours, causing delayed data delivery and temporary data gaps. The issue was identified and fixed, with some data duplication occurring during the restoration process. Systems returned to normal operation with data gaps gradually filling in completely.

ControlUp's AI Assistant service experienced an outage that prevented users from accessing the feature for 2.8 hours. The issue was identified, a fix was implemented, and the service was restored to normal operation. The incident was resolved after a monitoring period to ensure stability.

ControlUp's AI Assistant experienced intermittent query errors for 3.4 hours due to issues with third-party Azure API services. Users encountered failed queries but could typically succeed by retrying their requests. The incident was resolved once the third-party services recovered and normal functionality was restored.

ControlUp experienced a 24.1-hour service disruption in Ireland where SMS delivery of one-time passwords (OTP) for the DEX Portal failed for some customers. The issue was identified as a problem with third-party service providers in the EMEA region, while other authentication and login methods remained operational throughout the incident. The service providers implemented a fix and the incident was resolved after monitoring confirmed the restoration of SMS OTP delivery.

ControlUp experienced a major database connectivity issue that made some DEX environments inaccessible for 7.5 hours. The incident affected users' ability to access the DEX platform intermittently across multiple environments. The issue was identified, a fix was implemented and deployed to all environments, and service was fully restored after monitoring confirmed the resolution.

ControlUp experienced a major incident where some organizations were unable to access VDI products for 1.5 hours. The issue was identified and a fix was implemented, with the service being monitored before full resolution was confirmed.

ControlUp experienced a major incident where users were unable to log into the DEX platform for approximately 2 hours. The issue was identified and a fix was implemented, with the service returning to normal operation after monitoring confirmed the resolution.

ControlUp experienced a tenant stability issue that caused some users to encounter access problems with several static pages in the DEX platform. The incident lasted 2.3 hours, during which the engineering team identified the root cause and implemented a fix. All services returned to normal operation after a monitoring period to ensure stability.