ControlUp Outage History

ControlUp experienced a 24.1-hour service disruption in Ireland where SMS delivery of one-time passwords (OTP) for the DEX Portal failed for some customers. The issue was identified as a problem with third-party service providers in the EMEA region, while other authentication and login methods remained operational throughout the incident. The service providers implemented a fix and the incident was resolved after monitoring confirmed the restoration of SMS OTP delivery.

ControlUp experienced a major database connectivity issue that made some DEX environments inaccessible for 7.5 hours. The incident affected users' ability to access the DEX platform intermittently across multiple environments. The issue was identified, a fix was implemented and deployed to all environments, and service was fully restored after monitoring confirmed the resolution.

ControlUp experienced a major incident where some organizations were unable to access VDI products for 1.5 hours. The issue was identified and a fix was implemented, with the service being monitored before full resolution was confirmed.

ControlUp experienced a major incident where users were unable to log into the DEX platform for approximately 2 hours. The issue was identified and a fix was implemented, with the service returning to normal operation after monitoring confirmed the resolution.

ControlUp experienced a tenant stability issue that caused some users to encounter access problems with several static pages in the DEX platform. The incident lasted 2.3 hours, during which the engineering team identified the root cause and implemented a fix. All services returned to normal operation after a monitoring period to ensure stability.