Currencycloud Outage History

Currencycloud experienced an issue with status updates for RON (Romanian Leu) local payments, where payments displayed as incomplete despite processing normally due to delayed acknowledgements from their network partner. The payments themselves continued to function correctly, but status confirmations were temporarily delayed for 22.1 hours. The incident was resolved after working with the network partner to receive outstanding acknowledgements and update payment statuses.

Currencycloud experienced a major system issue that impacted their API and Direct platform, affecting payments, conversions, and API functionality for 51 minutes. The outage caused service disruptions, authentication issues, and failed requests for customers accessing api.currencycloud.com and direct.currencycloud.com. The engineering team identified the root cause and implemented a fix to fully restore all services to normal operation.

Currencycloud experienced degraded performance affecting a subset of Danish Krone (DKK) payments due to an issue with one of their network partners, causing processing delays for customers. The incident lasted 16 hours before being resolved, with payment processing returning to normal and delayed transactions being completed.

Currencycloud experienced delays in their Confirmation of Payee (COP) inbound service that lasted approximately 113.7 hours. The engineering team investigated and implemented a fix to resolve the service disruptions. Service was fully restored to normal operations by 5:30pm UK time on March 17th, 2026.

Currencycloud experienced login and API connectivity issues in their Demo testing environment that prevented clients from accessing the demo platform and making API requests. The incident lasted 7.3 hours and only affected the testing/development environment while production services remained operational. The engineering team investigated and fully resolved the connectivity issues.

Currencycloud experienced an issue that prevented clients from using Payment Tracking functionality for SWIFT Payments, affecting the API service. The incident lasted 2.7 hours and has been fully resolved.

Currencycloud's Bulk Upload feature experienced an issue that required the service to be temporarily disabled for over 4 days (102.2 hours). The outage affected the Paydirect.io / Direct components while all other platform functionality remained operational. The issue was resolved on February 24th, 2026, with ongoing monitoring to ensure service stability.