Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Diligent Outage History

Every past Diligent outage tracked by IsDown, with detection times, duration, and resolution details.

There were 307 Diligent outages since January 2024. The 70 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major April 13, 2026

April 2026: Boards - Some Clients Unable To Access Their Site Intermittently In APAC and CA Regions

Detected Apr 13, 2026 4:23 AM EDT · Resolved Apr 13, 2026 5:17 AM EDT · Duration about 1 hour

Diligent Boards experienced intermittent access issues affecting clients in the Asia Pacific (Australia) and North America (Canada) regions for 54 minutes. The service team identified the root cause and implemented a fix. The incident was fully resolved after a monitoring period to ensure stability.

Major March 17, 2026

March 2026: Salesforce Outage - Investigating

Detected Mar 17, 2026 1:37 AM EDT · Resolved Mar 17, 2026 4:33 AM EDT · Duration about 3 hours

Diligent experienced a major service disruption caused by a Salesforce outage that lasted 2.9 hours. The incident affected Diligent's services that depend on Salesforce functionality. The issue was identified and fixed through coordination with the Salesforce team, with monitoring confirming full resolution.

Major February 27, 2026

February 2026: Boards - Users Unable To Login Using Existing Password

Detected Feb 27, 2026 6:22 PM EST · Resolved Feb 27, 2026 8:51 PM EST · Duration about 2 hours

Diligent Boards experienced a major authentication issue where users in North America were unable to login using their existing passwords for 2.5 hours. The service team identified the root cause and implemented a fix. The incident was fully resolved after a monitoring period to ensure the authentication system was functioning properly.

Major February 27, 2026

February 2026: Diligent Contact Center - Users are unable to contact the Support Team through the UK phone line

Detected Feb 27, 2026 8:41 AM EST · Resolved Feb 28, 2026 8:38 AM EST · Duration about 24 hours

Diligent's UK support phone line (+44-800-234-6580) was unavailable for 24 hours due to an issue with their third-party provider, preventing users from contacting the Support Team through that number. Users could still reach support via the global phone number or email during the outage. The issue was identified, fixed, and fully resolved after monitoring confirmed the solution was working.

Major February 24, 2026

February 2026: Third Party Manager - Third Party Manager is down in the US region

Detected Feb 24, 2026 2:52 PM EST · Resolved Feb 24, 2026 3:27 PM EST · Duration 35 minutes

The Third Party Manager service in Diligent's US region experienced a complete outage, making it unavailable to users for 35 minutes. The engineering team identified the root cause and implemented a fix within approximately 4 minutes of detection. The incident was fully resolved after a brief monitoring period to ensure service stability.

Major February 24, 2026

February 2026: Boards - Users are unable to access the application in US, CA and EU regions

Detected Feb 24, 2026 9:17 AM EST · Resolved Feb 24, 2026 9:37 AM EST · Duration 21 minutes

The Diligent Boards application became completely inaccessible to users across US, Canada, and EU regions for 21 minutes. The issue affected all three regional components (North America - Canada, North America - US, and Europe - Germany). The problem was identified and resolved with a fix that restored access to the application.