Diligent Outage History

BoardDocs sites in the US region became completely inaccessible to users for 8 minutes. The service team investigated and resolved the access issues, restoring normal functionality to the North America US region.

Users experienced intermittent access issues with the Diligent One Platform across multiple regions for 1.9 hours. The service disruption prevented users from reliably accessing the D1P platform during this period. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.

Users in the UK region experienced a complete service disruption with the Diligent Data Room application being unavailable for 3 hours. The outage affected the Secure File Sharing service in the Europe - UK region. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.

Diligent Boards experienced intermittent access issues affecting clients in the Asia Pacific (Australia) and North America (Canada) regions for 54 minutes. The service team identified the root cause and implemented a fix. The incident was fully resolved after a monitoring period to ensure stability.

Diligent experienced a major service disruption caused by a Salesforce outage that lasted 2.9 hours. The incident affected Diligent's services that depend on Salesforce functionality. The issue was identified and fixed through coordination with the Salesforce team, with monitoring confirming full resolution.

Diligent Boards experienced a major authentication issue where users in North America were unable to login using their existing passwords for 2.5 hours. The service team identified the root cause and implemented a fix. The incident was fully resolved after a monitoring period to ensure the authentication system was functioning properly.

Diligent's UK support phone line (+44-800-234-6580) was unavailable for 24 hours due to an issue with their third-party provider, preventing users from contacting the Support Team through that number. Users could still reach support via the global phone number or email during the outage. The issue was identified, fixed, and fully resolved after monitoring confirmed the solution was working.

The Third Party Manager service in Diligent's US region experienced a complete outage, making it unavailable to users for 35 minutes. The engineering team identified the root cause and implemented a fix within approximately 4 minutes of detection. The incident was fully resolved after a brief monitoring period to ensure service stability.

The Diligent Boards application became completely inaccessible to users across US, Canada, and EU regions for 21 minutes. The issue affected all three regional components (North America - Canada, North America - US, and Europe - Germany). The problem was identified and resolved with a fix that restored access to the application.