Diligent Outage History

Diligent's Results service experienced degradation across all non-US regions including Asia Pacific, Europe, Africa, South America, and Canada for 1.7 hours. Users could access the Results app through the highbond.com domain as a workaround during the incident. The issue was identified, fixed, and fully resolved after a monitoring period.

The Diligent One Platform and multiple Diligent products experienced service degradation for 26 minutes. Users encountered performance issues across the platform during this time. The issue was identified and resolved with a fix that restored normal service operations.

Users in the US region experienced intermittent service degradation across Diligent's Boards, BoardDocs, BoardEffect, and Entities platforms for 7.7 hours. While Boards, BoardEffect, and Entities recovered earlier in the incident, BoardDocs continued to experience performance issues for a longer duration. The incident was resolved after implementing a fix and monitoring the results.

Users in the US region were unable to access the Diligent Third-Party Manager site for 1.4 hours. The incident affected the Third-Party Manager service specifically in the North America - US region. A fix was implemented and the service was restored after monitoring confirmed the resolution.

Users in the APAC region were unable to access the Diligent Boards application for approximately 1.2 hours. The issue specifically affected the Asia Pacific - Australia component, preventing application access across the region. The incident was identified, fixed, and resolved after monitoring confirmed the solution was effective.

Users in the EU region were unable to access the Diligent Boards application for 41 minutes due to a service disruption. The issue affected the Boards service hosted in Europe (Germany), preventing users from logging in or using the platform. The problem was identified and fixed within approximately 37 minutes, with full resolution confirmed after a brief monitoring period.

The Diligent BoardDocs application experienced a major outage lasting approximately 14 days that prevented users from accessing the system in North America. The incident required multiple fixes and capacity maintenance work, with engineers implementing solutions and monitoring system stability throughout the extended downtime. The service was fully restored on May 15th after the team completed additional maintenance to increase system capacity.

BoardDocs sites in the US region became completely inaccessible to users for 8 minutes. The service team investigated and resolved the access issues, restoring normal functionality to the North America US region.

Users experienced intermittent access issues with the Diligent One Platform across multiple regions for 1.9 hours. The service disruption prevented users from reliably accessing the D1P platform during this period. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.

Users in the UK region experienced a complete service disruption with the Diligent Data Room application being unavailable for 3 hours. The outage affected the Secure File Sharing service in the Europe - UK region. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.